Kristal Hayes
East Aurora
Summary
Team coordinator with expertise in workflow optimization and staff management. Over 15 years of experience in enhancing team efficiency and morale through effective training and conflict resolution. Demonstrated success in creating a positive team environment and achieving organizational goals.
Overview
26
26
years of professional experience
Work History
Team Coordinator
Aspire Of WNY
Williamsville
09.2006 - Current
- Coordinated team schedules and managed daily operational activities.
- Organized training sessions for new staff and ongoing employee development.
- Maintained accurate records and documentation for compliance purposes.
- Supported conflict resolution and promoted a positive team environment.
- Collaborated with management to improve workflow efficiency and processes.
- Performed data entry, processed time cards, and validated documentation for billing and payroll.
- Oversaw staffing and scheduling for team of employees to keep workflows running efficiently.
- Assisted in resolving conflicts between staff members through effective communication strategies.
- Managed employee scheduling and kept track of important dates, including deadlines and meetings.
- Evaluated employee performance, identified areas of improvement and communicated plans to employees.
Cashier
Macy's
Williamsville
10.2008 - 03.2009
- Processed customer transactions efficiently at a leading department store.
- Assisted customers with product inquiries and provided recommendations.
- Maintained organized and clean checkout area to enhance customer experience.
- Handled cash, credit, and gift card transactions accurately and securely.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Resolved customer complaints and issues with professionalism and empathy.
- Trained new cashiers on procedures and best practices for customer service.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
Manager
Erie County Home
Alden
02.2000 - 04.2007
- Managed staff schedules and ensured compliance with health regulations.
- Facilitated training sessions to enhance team skills and knowledge.
- Implemented safety protocols to maintain a secure living environment.
- Evaluated staff performance and provided constructive feedback for improvement.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Education
High School Diploma -
Alden High School
Alden, NY06-2002
Skills
- Team coordination and scheduling
- Employee training and evaluation
- Conflict resolution
- Workflow optimization
- Staff management
- Time management
- Communication skills
- Leadership
- Adaptability
- Collaboration
Timeline
Cashier
Macy's
10.2008 - 03.2009
Team Coordinator
Aspire Of WNY
09.2006 - Current
Manager
Erie County Home
02.2000 - 04.2007
High School Diploma -
Alden High School
Similar Profiles
Kelly SmithKelly Smith
Direct Support Professional at Aspire Of WNYDirect Support Professional at Aspire Of WNY
UMME SALMA AMIRUMME SALMA AMIR
Community Support Staff Specialist at Aspire of WNYCommunity Support Staff Specialist at Aspire of WNY
Jayla SamuelsJayla Samuels
Direct Support Professional at Aspire Of WNYDirect Support Professional at Aspire Of WNY
Wes BeaneWes Beane
Recruiting Intern at USC Football InternRecruiting Intern at USC Football Intern
Matthew CrangleMatthew Crangle
Authorization Specialist at UB Neurosurgery, IncAuthorization Specialist at UB Neurosurgery, Inc