Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristal Hector

Columbia,MD

Summary

Experienced project management professional with 5+ years of experience leading large projects. Proficient in planning, coordinating, and executing projects to improve efficiency. Skilled in project management tools, methodologies, scheduling, and fostering team dynamics. Demonstrates strong analytical, planning, and organizational skills to contribute to team success through expert project management. Background in customer care with expertise in conflict resolution, communication, and problem-solving for client satisfaction and retention.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Project Engineer

Gordian Energy Systems
09.2024 - Current
  • Supported Project Managers in developing comprehensive project plans, achieving timely completion of milestones.
  • Maintained records for each project and engineering discipline.
  • Collaborated with cross-functional teams to ensure seamless execution of project tasks and deliverables.

PMO Coordinator

Phoenix Engineering- MDOT - MTA
10.2022 - 09.2024
  • Coordinated cross-functional teams to ensure timely completion of project milestones.
  • Improved project efficiency by streamlining communication and collaboration between team members.
  • Conducted post-project evaluations to identify lessons learned and inform future initiatives for continuous improvement efforts.

Primary Glass Coordinator & Assistant PM

Dynamic Hive
05.2021 - 02.2022
  • Entered data, generated reports, and produced tracking documents.
  • Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
  • Successfully managed 6multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

Customer Experience Specialist, Operations

Chubb Group of Insurance Co.
04.2018 - 04.2021
  • Delivered exceptional customer experiences, increasing customer satisfaction rates by 15%, by handling incoming
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Created a knowledge base for staff members that provided quick access to important company information, frequently asked questions, and troubleshooting guides; this resource served as an invaluable tool in helping employees quickly resolve customer queries.

Lead Key Holder – Management

Piercing Pagoda
02.2015 - 02.2018
  • Delivered excellent customer support, resulting in increased sales by 28% through effective sales techniques and employee training/hiring.
  • Maintained inventory organization and visual merchandising standards, ensuring optimal product display and stock levels, enhancing operational efficiency.
  • Managed incoming/outgoing shipments and prepared daily POS transactions for bank deposits, ensuring accurate financial reporting and efficient operations.

Administrative Medical Assistant/Intern – Office of CEO

Schneider Regional Medical Center
06.2016 - 08.2016
  • Supported CEO and 5 Senior Executive Officers with administrative tasks and meeting coordination, ensuring smooth operations and timely execution of projects.
  • Developed business correspondence, agendas, and presentations, enhancing communication and decision-making processes, increasing efficiency.
  • Assisted in organizing and updating filing systems for sensitive documents, improving document accessibility and security.

Education

Bachelor of Science - Business Management and Leadership

Western New England University
Springfield, MA
05-2017

Skills

  • Integration of ERP and SaaS solutions
  • Experience with PeopleSoft
  • Oracle database management
  • Experienced in QuickBooks software
  • Proficient in Microsoft Office
  • Project management
  • Analytical thinking
  • Experience with ProjectWise
  • Calendar organization
  • Document management
  • Document control

Certification

  • Certified Project Management Professional (PMP) , Project Management Institute - Dec 2023
  • OSHA 30 Certified - March 2025

Timeline

Project Engineer

Gordian Energy Systems
09.2024 - Current

PMO Coordinator

Phoenix Engineering- MDOT - MTA
10.2022 - 09.2024

Primary Glass Coordinator & Assistant PM

Dynamic Hive
05.2021 - 02.2022

Customer Experience Specialist, Operations

Chubb Group of Insurance Co.
04.2018 - 04.2021

Administrative Medical Assistant/Intern – Office of CEO

Schneider Regional Medical Center
06.2016 - 08.2016

Lead Key Holder – Management

Piercing Pagoda
02.2015 - 02.2018

Bachelor of Science - Business Management and Leadership

Western New England University

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