Kristal Hermon
Summary
Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Seasoned Family Navigator for any team or business need with strong community resource knowledge and natural leadership talents. Top-notch relationship-builder, articulate communicator and decisive team player with over 20 years of experience in the mental health field. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Dedicated Peer Support Specialist with expertise helping others identify and achieve personal goals. Energetic professional,providing mental support as well as advice and assistance to those wanting to change lives positively.
Overview
18
18
years of professional experience
Work History
Case Manager
True North Recovery, Inc.
08.2022 - Current
- Consulted with clinicians to devise and manage ongoing care plans for at-risk clients,
- Collaborated with external agencies to meet transitional needs of clients.
- Identified care needs of individual clients and coordinated responses based on clinician advice, insurance limitations and procedural costs.
- Evaluated treatment plans against individual goals and healthcare standards.
- Managed support services and fostered communication among treatment team members, partner providers and clients.
- Developed and implemented transition services plan to facilitate movement from inpatient treatment to outpatient services.
- Scheduled clients for appointments and maintained calendar for outside treatment needs.
- Facilitated linkage for clients to outside medical, legal and treatment related activities.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Provided case management support to clients with drug and alcohol abuse issues.
- Coordinated referrals for clients receiving addiction services based on individual client needs and preferences.
- Facilitated group in an inpatient setting to identify and address urgent needs of individual clients weekly.
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
- Provided comprehensive case management services, created treatment plans and connected clients to appropriate resources.
- Displayed sensitivity to cultural and linguistic needs of clients served.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
Team Lead/Family Navigator
Alaska Youth & Family Network
01.2016 - 01.2021
- Worked one-on-one as a peer support to individuals and families experiencing challenges such as Office of Children Services involvement, mental health issues and substance abuse.
- Assisted clients in navigating education programs for special needs children, medical and mental health services and working their case plans with Office of Children Services.
- Provided parenting coaching and supervised visits for families.
- Facilitated parenting classes along with youth and parent support groups.
- Offered advocacy and support to clients as needed.
- Established and maintained transparent working relationships, often collaborating with various partner agencies throughout the State.
- Served as the Team Lead responsible for supervising Navigators for the Valley office.
- Provided hands on training for new employees while successfully maintaining my own caseload.
- Conducted bi-weekly one on one supervision sessions with employees to review caseloads, provide structured feedback and directives and identifying areas requiring additional support or training.
- Provided support to Administrative Manager and Director performing various HR tasks such as review and submittal of employee timesheets, completing and maintaining employee supervision records, reviewing and updating database routinely to ensure accurate information for grant reporting and implementing disciplinary actions for staff as needed.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Instructed individuals in career development techniques, such as job search and application strategies, resume writing and interview skills.
- Identified issues, analyzed information and provided solutions to problems.
- Offered friendly and efficient service to all clients, handled challenging situations with ease.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
- Transported individuals to medical appointments and support meetings whenever needed.
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Helped patients to deal with realities of current family situations and develop coping skills.
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Eligibility Technician
Alaska Family Services
01.2014 - 01.2016
- Case manager for families participating in the, Assistance program.
- Conducted interviews daily.
- Made eligibility determinations with information collected based on program policy and procedures.
- Adhered to the office policy of “same day, next day” for actions taken on all applications and changes reported.
- Maintained a 95%+ accuracy rate on case work.
- Represented our office as a member of our organizations Safety Committee.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Inputted all gathered information and researched data on applicants into State database.
- Interviewed applicants and explained scope of different available benefits.
Financial Counselor
Walther Dental Center
01.2012 - 01.2014
- Verified insurance eligibility for all patients, including obtaining complete breakdown of covered services.
- Submitted all insurance claims both electronically and by mail.
- All aspects of accounts receivable for the practice, such as entering payments, setting up payment plans and collections.
- Payroll entry and auditing for all employees.
- Checking in an out of patients, scheduling, verification of all scheduled treatment and checking out of patients.
- Nightly reconciliation of accounts for two providers and two hygienists.
- Preparation of nightly deposit for practice.
- Responsible for all communication with insurance companies, including maintenance of PPO contracts and fee agreements.
- Eligibility screening services representative, community health services; palmer, ak 2011-2012 Worked as a contractor for Mat-Su Regional Hospital, screening all self pay and Medicare only patients for possible program or insurance qualification.
- Assisted patients with Medicaid and Social Security applications, including submission of supporting documents with the application, scheduling of interviews and verifying coverage if approved.
- Communicated with Financial Counselor and Medicaid biller regarding patient payment category, possible program eligibility and referred all patients not meeting program criteria for financial aide through facility.
- Verified benefits using EVS ad Passport interfaces.
- Maintained and submitted monthly invoice for all approved accounts resulting in payment to facility.
- Eligibility technician ii, department of public assistance; wasiLla, ak.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Liaised between patient, doctor and insurance provider to smooth claims processes.
Eligibility Screening Services Representative
Community Health Systems, CHS
06.2011 - 01.2012
- Developed and maintained courteous and effective working relationships.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Liaised between patient, doctor and insurance provider to smooth claims processes.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Maintained and submitted monthly invoice for all approved accounts resulting in payment to facility.
- Verified benefits using EVS ad Passport interfaces.
- Communicated with Financial Counselor and Medicaid biller regarding patient payment category, possible program eligibility and referred all patients not meeting program criteria for financial aide through facility
- Assisted patients with Medicaid and Social Security applications, including submission of supporting documents with the application, scheduling of interviews and verifying coverage if approved.
Eligibility Technician
State Of Alaska - Division Of Public Assistance
01.2007 - 01.2009
- Effectively managed a mixed caseload of Adult not included cash assistance, Medicaid, Food Stamp, CAMA and GRA households.
- Provided case management services daily to clients and processed applications, recertification and changes within stringent time frames.
- Maintained personal calendar allowing for interviews, meetings, trainings and other duties as needed.
- Responded timely to case reviews.
- Assessed information gleaned from interviews to identify clients' abilities, needs and eligibility for services.
- Utilized a variety of computerized information systems, databases, and electronic interfaces with external agencies and other organizations to validate information provided on applications, to ascertain any prior involvement in other assistance programs, and to identify information that may require further clarification.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Communicated with people from various cultures and backgrounds on application process.
- Managed processing of all benefits applications, including those for financial assistance and food stamps.
- Inputted all gathered information and researched data on applicants into State of Alaska computer system.
- Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
- Interviewed applicants and explained scope of different available benefits.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
ADMINISTRATIVE CLERK II
OFFICE OF CHILDREN'S SERVICES
01.2005 - 01.2007
- Equipment and supply orders for 135 employees.
- Utilized AKPAY to enter payroll for 135 employees every two weeks.
- Reviewed Workplace Alaska applications to determine if applicant met minimum qualifications and interview criteria.
- Served as building manager for case managers office building.
- Maintained tracking log for children in residential facilities.
- Scheduled weekly Regional Placement committee meetings.
- Completed Medicaid travel arrangements for South Central Region.
- Front desk coverage as needed.
- Created welcoming environment for employees by greeting and assisting, as well as quickly responding to employee inquiries and needs.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Produced highly accurate internal and external letters and memoranda.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Generated documents necessary for internal meetings.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Education
Associates of Arts Degree - Office Management And Technology
University of Alaska Anchorage
Anchorage, AK05.2001
Skills
- Employee Evaluation
- Staff education and training
- Conflict resolution
- Organization and Time management
- Effective collaboration and interaction
- Recovery guidance
- Interpersonal abilities
- Leadership skills
- Problem-solving skills
- Service navigation
- Mental health support
- Needs assessment
- Case management proficiency
- Documentation proficiency
Timeline
Case Manager
True North Recovery, Inc.
08.2022 - Current
Team Lead/Family Navigator
Alaska Youth & Family Network
01.2016 - 01.2021
Eligibility Technician
Alaska Family Services
01.2014 - 01.2016
Financial Counselor
Walther Dental Center
01.2012 - 01.2014
Eligibility Screening Services Representative
Community Health Systems, CHS
06.2011 - 01.2012
Eligibility Technician
State Of Alaska - Division Of Public Assistance
01.2007 - 01.2009
ADMINISTRATIVE CLERK II
OFFICE OF CHILDREN'S SERVICES
01.2005 - 01.2007
Associates of Arts Degree - Office Management And Technology
University of Alaska Anchorage
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