Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristal Holcomb

Springfield,IL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Retirement Benefits Representative

State retirement system
Springfield , IL
09.2023 - Current
  • Assisted in the development of employee benefits plan documents and summaries.
  • Provided customer service to employees regarding their benefits packages, including answering questions and resolving issues.
  • accurately respond to large volume of calls regarding retirement benefits from members and various others received in a call center
  • understand reciprocal act and illinois pension code

Patient Account Representative

Hshs Medical Group
Springfield , IL
05.2019 - 06.2023
  • Provided customer service to patients regarding billing inquiries and account information.
  • Assisted in resolving patient complaints related to account balances, insurance coverage, and payment plans.
  • Processed payments from patients and maintained accurate records of all transactions.
  • Conducted follow-up calls with patients to ensure that accounts were up to date and properly documented.
  • Verified accuracy of medical coding for services rendered by healthcare providers.
  • Researched discrepancies in patient accounts to determine appropriate resolution.
  • Initiated collection activities on delinquent accounts while adhering to HIPAA guidelines and regulations.
  • Ensured compliance with company policies concerning the privacy of confidential health information.

Customer Advocate

HCSC - Blue Cross Blue Shield of Illinois
Springfield , IL
01.2016 - 05.2019
  • Provided customer support through phone, email and chat channels.
  • Researched customer inquiries to ensure accurate resolution of their issues.
  • Developed strong relationships with customers by providing timely responses and solutions.
  • Recorded detailed notes in customer accounts for future reference and follow-up.
  • Maintained a high level of professionalism while communicating with customers via all channels.
  • Escalated complex customer cases as necessary to appropriate teams and departments.

Education

Certification - Certified Nursing Assistant

City Colleges of Chicago - Wilbur Wright College
Chicago, IL
06-2005

Some College (No Degree) -

Malcolm X College
Chicago, IL

Skills

  • Policy Interpretation
  • Compliance knowledge
  • Microsoft Office
  • Benefits Explanation
  • Benefits Administration
  • Employee benefits practices

Timeline

Retirement Benefits Representative

State retirement system
09.2023 - Current

Patient Account Representative

Hshs Medical Group
05.2019 - 06.2023

Customer Advocate

HCSC - Blue Cross Blue Shield of Illinois
01.2016 - 05.2019

Certification - Certified Nursing Assistant

City Colleges of Chicago - Wilbur Wright College

Some College (No Degree) -

Malcolm X College

Similar Profiles

CREATE PROFILE
Kristal Holcomb