Hi, I’m
Kristal Jacobs
Supervisor/ Customer service sales
425 E Old Church Rd,AZ
Summary
With a proven track record at Sportsman's Guide, I excel in delivering professional and outstanding customer service, enhancing client satisfaction and loyalty. My leadership in supervising teams has fostered efficiency and significantly boosted employee engagement. Expert in customer service analysis and support, my approach combines strong problem-solving skills with effective communication, driving operational success and career development. Experienced [Job Title] with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
17
years of professional experience
Work History
Sportsman's Guide
Customer Service
09.2007 - Current
Job overview
- Promoted quality customer service by executing follow up procedures.
- Recognized multiple times for delivering excellent service to clients.
- Contributed to higher occupancy rates through outstanding customer service.
- Worked with customer service to handle escalated customer issues.
- Addressed client concerns effectively while executing return procedures accurately.
- Provided friendly and attentive customer service, resulting in repeat patronage.
- Provided pre- and post-sales customer service and support.
Sportsmansguide
Supervisor
02.2008 - 04.2014
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
Education
Zumbrota/Mazeppa High SchoolZumbrota, MN
High School Diploma from Basic Education
06.1999
Skills
- Customer service support
- Customer service analysis
- Professional customer service
- Outstanding customer service
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Available to work
I can work early in the mornings up to 6pm every day of the week other than Saturdays.
Timeline
Supervisor
Sportsmansguide
02.2008 - 04.2014
Customer Service
Sportsman's Guide
09.2007 - Current
Zumbrota/Mazeppa High School
High School Diploma from Basic Education
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