Summary
Overview
Work History
Education
Skills
Timeline
Server

Kristal Laffey

Worcester,MA

Summary

Focused team player ready to serve as mentor and resource to residents. Friendly with talent for building trust with individuals through counseling and advice. Approachable demeanor with strong problem-solving skills to tackle various needs or issues. Energetic residential counseling professional with experience monitoring residents and supporting facility operations. Expert at intake and discharge procedures, medication management and room inspections. Calm when handling incidents and crisis intervention meetings. Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students. Fosters sense of community among residents to support individuals in times of need.

Overview

11
11
years of professional experience

Work History

Server

Lock50
05.2023 - 10.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Residential Counselor

Community Health Link
01.2017 - 01.2019
  • Monitored and documented client progress toward meeting goals and objectives.
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
  • Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
  • Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
  • Supported residents in coping with emotions and fears through one-on-one sessions.
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
  • Collaborated with case managers to maintain continuity of care and to provide referrals to treatment programs.
  • Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.

Olive Garden Restaurant

Server Trainer
01.2013 - 08.2017
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Education

Human Services And Psychology

Quinsigamond Community College
05.2018

Skills

  • Safety Management
  • Patient Education
  • Client Transportation
  • Progress Monitoring
  • Clinical Documentation
  • Case Documentation
  • Community Resources Specialist
  • Skill Building
  • Goal Setting

Timeline

Server

Lock50
05.2023 - 10.2023

Residential Counselor

Community Health Link
01.2017 - 01.2019

Olive Garden Restaurant

Server Trainer
01.2013 - 08.2017

Human Services And Psychology

Quinsigamond Community College

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Kristal Laffey