Kenia Lara
Bronx,NY
Summary
Financial services professional with 13+ years of experience in operations management, fraud detection, risk mitigation, AML reporting, and client relationship management. Skilled in conducting complex case reviews, identifying suspicious activity, and preparing investigative findings. Proven track record of improving client satisfaction, resolving escalations, and strengthening compliance practices. Highly skilled in digital banking, process improvement, and team leadership. Bilingual in English and Spanish.
Overview
15
15
years of professional experience
Work History
Client Management Intermediate Analyst
Citigroup Inc.
10.2022 - 09.2025
- Managed corporate and high profile client portfolio, ensuring high-quality service delivery.
- Conducted payment and banking investigations as well as resolved escalated client issues, including high risk and compliance cases.
- Conduct client training on digital banking solutions and self-service platforms.
- Researched and analyze client service requests and mentor new team members.
- Collaborated with compliance and risk teams to improve investigative processes.
Lead Associate Operations Specialist / Manager on Duty
Chase Bank
11.2014 - 10.2022
- Oversaw daily branch operations, staff performance, and regulatory compliance ensuring AML compliance and fraud prevention across all transactions.
- Conducted investigations into suspicious account activity, escalating potential AML cases for review.
- Resolved escalated inquiries involving fraud, account security, and service disputes.
- Increased client adoption of mobile and digital banking tools.
- Trained and mentored staff on compliance, fraud detection, suspicious activity reporting i.e CTR and SAR, operational accuracy and regulatory standards.
Associate Banker
Chase Bank
11.2010 - 11.2014
- Monitored and reported AML red flags and suspicious activity in compliance with BSA/AML guidelines.
- Assisted clients with account services and transactions, while educating them on fraud prevention and digital banking security.
- Maintained compliance for vault, ATM, and branch operations, ensuring regulatory accuracy.
Education
Borough of Manhattan Community College
New York, NY02.2009
High School Diploma - undefined
Herbert H. Lehman High School
Bronx, NY06.2008
Skills
- Client Relationship Management
- Fraud Prevention & Risk Mitigation
- AML & Regulatory Compliance [BSA, USA PATRIOT Act]
- SAR Review & Reporting
- Process Improvement & Case Management
- Digital Banking Solutions
- Operational Risk & Controls
- Process Improvement
- Team Leadership & Coaching
- Banking Software
- Microsoft Office Suite
- Bilingual: English & Spanish
Timeline
Client Management Intermediate Analyst
Citigroup Inc.
10.2022 - 09.2025
Lead Associate Operations Specialist / Manager on Duty
Chase Bank
11.2014 - 10.2022
Associate Banker
Chase Bank
11.2010 - 11.2014
High School Diploma - undefined
Herbert H. Lehman High School
Borough of Manhattan Community College