Dynamic professional with a proven track record at Dillon’s Grocery Stores, excelling in work order management and schedule coordination. Achieved significant process improvements, enhancing team productivity and operational efficiency. Strong leadership skills fostered a collaborative environment, driving results and ensuring compliance with safety protocols. Committed to continuous improvement and team development.
Work History
File Maintenance Lead
1 Year 9 Months
Dillon’s Grocery Stores | 09.2024 - 06.2026
Supervised maintenance team to ensure compliance with safety protocols and operational standards.
Implemented process improvements that streamlined workflows and reduced response times for maintenance requests.
Developed strong vendor relationships for cost-effective procurement of parts and services.
Achieved streamlined maintenance processes by implementing an efficient work order system.
Conducted regular performance reviews for staff members, providing constructive feedback to foster professional growth and development opportunities.
Cooperated closely with other departments in support of cross-functional projects aimed at improving overall company efficiency.
Increased team productivity, managing schedules and delegating tasks to appropriate personnel.
Coordinated preventative maintenance schedules to minimize equipment downtime and enhance store efficiency.
CNA
3 Years 5 Months
Grace Cottage | 03.2022 - 08.2025
Assisted patients with daily living activities, ensuring comfort and safety.
Monitored vital signs and reported changes to nursing staff promptly.
Maintained cleanliness of patient rooms and common areas, promoting hygiene standards.
Documented patient care activities accurately in electronic health records.
Provided emotional support and companionship to enhance patient well-being.
Front End Supervisor
2 Years 2 Months
Dillons Grocery Store | 05.2021 - 07.2023
Supervised front-end operations ensuring compliance with company policies and procedures.
Trained and mentored team members to enhance customer service skills and efficiency.
Managed cash handling processes, maintaining accuracy in register operations and balancing daily transactions.
Implemented workflow improvements resulting in reduced customer wait times during peak hours.
Coordinated staff schedules, optimizing coverage to meet fluctuating store demands effectively.
Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
Monitored cash drawers in Number checkout stations to verify adequate cash supply.
Store Manager
5 Years 4 Months
Family Dollar | 04.2015 - 08.2020
Led staff training programs, enhancing team performance and product knowledge.
Developed and implemented merchandising strategies to maximize sales potential.
Monitored inventory levels, reducing stock discrepancies through proactive management.
Fostered a positive work environment, promoting teamwork and employee engagement initiatives.
Oversaw compliance with safety protocols, ensuring a secure shopping experience for customers and employees.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Completed point of sale opening and closing procedures.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.