Summary
Overview
Work History
Education
Skills
Timeline
Kristal Martinez

Kristal Martinez

Client Advisor
Brooklyn,NY

Summary

I am a dedicated client service representative with 8+ years of customer service and retail experience. I am aspiring to enter the publishing industry with an interest in learning how to manage overall content and sales strategy for various literature mediums. I am a decisive and well-organized leader who believes communication is extremely important. Working as a team and with goals in mind is my priority in all projects I participate in and how I work to create and maintain strong connections.

I obtained my B.A. in English & Creative Writing, where I learned how to write query letters, the publishing process, market analysis, and story/arc/plot narrative. I learned how to improve grammar and syntax from a Linguistics course.

Overview

7
7
years of professional experience

Work History

Client Advisor

Tiffany & Co.
11.2021 - Current
  • Identified sales opportunities through maintaining a personal client book and meeting monthly sales goals.
  • Executed personalized service strategies to meet diverse customer needs effectively.
  • Continuously engaged in education on on popular trends and new merchandise.
  • Leveraged portfolio data to execute appropriate client outreach plans through daily logs, tracked data, and managing clients' records.
  • Displayed expertise in a remote, multi-system, multi-tasking environment to attend team meetings and manage calls and written correspondence.
  • Developed and maintained strong relationships with clients to maximize satisfaction.
  • Engaged in an average of 20+ chat conversations a day and sent 100+ emails to clients and internal departments weekly.
  • Trained in live chat conversations and email response where proofreading, editing, and attention to grammar was necessary.

Beta Reader

Freelance
07.2021 - 05.2023
  • Worked with writers to assist with story development and to determine readiness by making changes to improve the clarity of written pieces and manuscripts during the publishing process
  • Reviewed literature for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards
  • Provided concise and constructive editorial feedback by offering constructive and actionable suggestions in-line on drafted manuscripts.
  • Worked to stay up-to-date with market trends pertaining to current, diverse new adult and young adult genres

Beauty Advisor

Sephora
05.2019 - 04.2020
  • Assisted 10,000+ customers with beauty product inquiries in a friendly and efficient manner and monitored inventory.
  • Strong communication skills, ability to multitask, and comfortability with computer/store systems were required. Demonstrated proper use of makeup and skin care products and cross-sold beauty products.
  • Identified client needs and recommended appropriate education, brands, and products based on client preferences and current market trends.
  • Responsible for scheduling and meeting client appointments in the Beauty Studio to apply makeup, sell products, and connect with clients, while using proper sanitization protocols.
  • Finalized clients' sales and tracked monthly sale targets.

Beauty Consultant

Duane Reade By Walgreens
08.2018 - 06.2019
  • Maintained the beauty department of the store location by utilizing sanitary techniques.
  • Analyzed sales data to identify trends and recommend inventory adjustments for optimal stock levels.
  • Proactively approached customers to provide aid and expertise by listening empathetically and actively to their concerns, needs, and goals in even the most demanding environments, such as holidays.
  • Advised clients on product selections and conducted product demonstrations tailored to individual needs and market trends.

Education

Bachelor of Arts - BA - Creative Writing and English

Southern New Hampshire University
2022

Skills

  • Excellent Written and Communication Skills
  • Team Collaboration
  • Strong Attention to Detail and Time Management
  • Critical Thinking
  • Relationship management
  • Excellent at Editing and Proofreading
  • Passion for Publishing
  • Proficiency with Microsoft Programs

Timeline

Client Advisor - Tiffany & Co.
11.2021 - Current
Beta Reader - Freelance
07.2021 - 05.2023
Beauty Advisor - Sephora
05.2019 - 04.2020
Beauty Consultant - Duane Reade By Walgreens
08.2018 - 06.2019
Southern New Hampshire University - Bachelor of Arts - BA, Creative Writing and English

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