Kristal McCabe DeMahy

• Worked independently with minimal supervision to support construction teams by transporting fill dirt, rocks, asphalt and other materials safely between job sites.
• Maintained accurate records of all trips, including distances traveled and materials delivered.
• Managed paperwork related to truck operation such as logbooks, permits, licenses, etc.

• Managed day-to-day business operations, including sales; coordinated schedules, tracked expenses, and developed reports.
• Investigated discrepancies discovered during comprehensive auditing process and pursued financial recovery for clients.
• Created and maintained client reports, presentations, and documentation, leveraging strong organizational skills.
• Handled multiple projects simultaneously, ensuring timely completion while maintaining high standards of accuracy.

• Managed a team of 20+ staff across multiple facilities, coordinating schedules, handling high call volumes, and ensuring effective communication. Implemented workflow improvements to reduce call abandonment and resolve billing inquiries promptly. Assisted with reporting, expense tracking, and organizing executive meetings, while leading regular customer service meetings to address challenges and provide feedback.
• Fostered a positive work environment by promoting open communication, coached team members through complex tasks, provided training, and conducted performance evaluations to enhance productivity and service accuracy.
• Collaborated with cross-functional teams to address recurring customer concerns, enhancing service quality and improving coordination for complex customer needs.
• Improved customer satisfaction by professionally managing and resolving escalated issues, successfully de-escalating situations and ensuring mutually satisfactory outcomes.

· Served as a primary contact and compassionate liaison for patients, families and medical teams in answering questions, billing inquiries, processing payments, and resolving issues in a professional and timely manner.

· Coordinated and processed various administrative tasks, including managing patient records, billing, and credentialing for healthcare providers

· Led monthly audits of billing practices and financial reports, maintaining compliance with current policies and legislation.

· Processed expense reports, tracked purchase requisitions, and ensured timely submission of department invoices.

· Managed complex caseloads effectively while ensuring high patient satisfaction and delivering quality service