Kristal Nava
Laredo
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. By implementing a collaborative business practice dedicated to partnering with coworkers to create an engaging, and empowering work environment. As well as building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
7 Brew
12.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Asset Protection
Walmart
05.2022 - 01.2024
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention
- Built cross-functional relationships with business partners to reduce losses
- Controlled reduction of loss inventory by protecting company assets by executing proper company techniques
- Increased apprehensions 25% by implementing proper procedures leading to optimum productivity and performance within the department
Assistant Manager
Whataburger
03.2019 - 03.2023
- Developed organizational structure to outline and direct rules, roles and responsibilities
- Mentored team members to enhance professional development and accountability in the workplace
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Bachelor of Business - Business Administration
Texas A&M International University
12.2024
Associate - Science
Laredo College
12.2022
High School Diploma -
United South High School
01.2021
Skills
- Staff Management
- Coaching and Mentoring
- POS Systems
- Safe Food Handling
- Administration and Reporting
- Employee Performance Evaluations
- Staff Development
- Cost Reduction
- Collaborative Communication
- Enforcement of Policies and Procedures
Certification
Basic Life Support (CPR and AED), Certified
GETPHIT Summer program
Timeline
Barista
7 Brew
12.2023 - Current
Asset Protection
Walmart
05.2022 - 01.2024
Assistant Manager
Whataburger
03.2019 - 03.2023
Bachelor of Business - Business Administration
Texas A&M International University
Associate - Science
Laredo College
High School Diploma -
United South High School
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