Improved patient satisfaction scores through exceptional bedside manner and empathetic interactions with patients and their families.
Provided compassionate companionship to patients, engaging them in conversation and recreational activities to promote overall wellbeing.
Collaborated with interdisciplinary healthcare teams to develop individualized care plans tailored to each patient''s unique needs.
Supported continuity of care by participating in shift handovers, providing detailed updates on each patient''s condition to incoming staff members.
Front and Back Office Medical Assistant (Externship)
Moreno Valley Urgent Care
08.2022 - 03.2023
Verified and approved patients' insurances, took payments prior to treatment, scheduled patients' appointments, discharged patients and gave them discharge forms, administered medications, took patients vitals, blood pressure, urinalysis, prepared room for patients, completed patients charts and files, and input all information on system
Lead
Lineage Logistics - Cold
12.2020 - 11.2021
Boosted lead generation with targeted content creation and distribution across multiple channels.
Established a consistent brand voice across all touchpoints, enhancing overall recognition in target markets.
Enhanced customer engagement through the development of personalized email marketing campaigns.
Onboarded new team members and coached personnel in marketing tasks.
The Home Depot
Operator Machine, Picker, Packer
04.2020 - 12.2020
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Lead Supervisor
World Kitchen
06.2019 - 12.2020
Managed paperwork for truck drivers, completed picking
Auditing, and inventory duties
Assisted employees when needed
Office Manager
Pave West
02.2018 - 06.2019
Completed computer tasks, organized events, and projects, completed strategic planning and scheduling, worked on time management, and worked on verbal communication with employees and clients
Education
MA Certificate - Medical Assistant Program
UEI College
Riverside, CA
10.2024
High School Diploma - General Education
Vista de Lago
Moreno Valley, CA
06.2019
Skills
Well Organized
Fast Learner
Adaptable
Vital Signs & Measurements
Specimen Handling
Medication Administration
Wound Care
OSHA Guidelines
Medical Terminology
Urinalysis
Centrifuge
Capillary Procedures
Butterfly Techniques
Vacutainer System
Venipuncture Procedure
Exam Room Set Up
Injections
Rooming Patients
Charting & Filing
Taking payments
Medical Histories
Insurance Verification
Appointment Scheduling
Medical Asepsis & Sterilization
Universal Infection Control
Electronic Data Entry
Ability to work under pressure
Bilingual (Spanish)
References
Available Upon Request
Languages
Spanish
Full Professional
Timeline
Aide Assistant
DSP Group
04.2024 - Current
Front and Back Office Medical Assistant (Externship)