Kristal Rivera
Las Cruces,New Mexico
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
5
5
years of professional experience
Work History
Cashier
Bath & Body Works
10.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash and credit card transactions .
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier Team Lead
Buffalo Wild Wings
01.2019 - 07.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
High School Diploma -
Los Lunas High School
Los Lunas, NM05.2021
Skills
- Workplace Safety
- Guest Communication
- Design Changes
- Food Preparation and Safety
- Cleaning and Organization
Timeline
Cashier
Bath & Body Works
10.2022 - Current
Cashier Team Lead
Buffalo Wild Wings
01.2019 - 07.2021
High School Diploma -
Los Lunas High School
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