Kristal Rivera
Las Cruces
Overview
5
5
years of professional experience
1
1
Certification
Work History
Student Intern
Children Youth and Families Department
Las Cruces
03.2024 - Current
- Responded to email inquiries in a professional manner, within established timelines.
- Provided administrative support by preparing documents, organizing files, and handling correspondence.
- Maintained accurate and up-to-date case records, ensuring confidentiality, and compliance with legal requirements.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided administrative support, such as scheduling appointments and transcribing notes for an average of 10 investigators.
Sales Associate
Bath & Body Works
Las Cruces
05.2022 - 03.2024
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction.
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and monthly sales by 2%.
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale.
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods.
- Memorized and identified a variety of scents, providing tailored product suggestions to customers based on their preferences, improving sales, and enhancing the customer experience.
Server/Cashier
Buffalo Wild Wings
Los Lunas
10.2019 - 08.2021
- Collaborated with kitchen staff to ensure the timely delivery of food orders to customers.
- Provided recommendations on menu items based on customer preferences, and dietary restrictions.
- Handled cash transactions accurately using the POS system while maintaining a balanced cash drawer at the end of each shift.
- Communicated effectively with team members to coordinate table assignments for efficient seating arrangements.
- Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service.
- Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers.
Education
Attending University - Psychology/ Counseling &Therapy
New Mexico State University-Main Campus
Las Cruces, NM03.2025
Skills
- Problem solving
- Attention to detail
- Adaptability
- Team collaboration
- Customer service
- Communication skills
- Reliable and punctual
- Customer engagement
- Menu memorization
- POS system (Hospitality Solutions International)
Certification
- NM Food Handler Certification (2019)
- NM Alcohol Safety Certification (2019)
- CPR Certified (2021)
Timeline
Student Intern
Children Youth and Families Department
03.2024 - Current
Sales Associate
Bath & Body Works
05.2022 - 03.2024
Server/Cashier
Buffalo Wild Wings
10.2019 - 08.2021
Attending University - Psychology/ Counseling &Therapy
New Mexico State University-Main Campus
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