Kristal Sanabria
Orlando,FL
Summary
Experienced customer service professional with a strong background in customer-focused positions seeking a new role. Adept at training and improving operational efficiency, collaborating effectively within a team, and enhancing service quality while maintaining high performance standards.
Overview
7
7
years of professional experience
Work History
Warehouse Associate
Amazon MCO1
Orlando
10.2021 - Current
- Supervise SIOC operations, ensuring accurate packaging and labeling to fulfill shipping standards
- Train associates in item testing procedures to enhance operational quality and efficiency
- Collaborate with team members to optimize workflows and achieve daily performance objectives while adhering to safety protocols.
Nanny
The De La Rosa Family
Orlando, FL
07.2019 - 10.2021
- Facilitated children's cognitive and social development through creative activities and educational games, instilling values of respect and cooperation
- Promoted a structured and clean living space by maintaining household organization and performing relevant tasks
- Provided homework assistance, ensuring comprehension and support in educational assignments.
Customer service
Amazon
FL
06.2017 - 06.2019
- Effectively managed a high volume of inbound customer inquiries, consistently delivering personalized service and support
- Adeptly handled customer complaints and provided timely resolutions, ensuring customer satisfaction and loyalty
- Maintained an in-depth knowledge of company products and policies, which I used to offer accurate information and recommendations to customers
- Processed orders, forms, applications, and requests with precision
- Collaborating with cross-functional teams
- Contributed to the improvement of customer service protocols and participated in creating a positive work environment.
Education
High School Diploma -
Cypress Creek High School
05.2017
Skills
- Intermediate in Spanish
- Skilled in Multitasking
- Highly Organized
- Strong Communication Skills
- Adaptable
- Skilled in Problem-Solving
- Active Listening
- Customer Service
- Computer Skills
- Detail Oriented
Timeline
Warehouse Associate
Amazon MCO1
10.2021 - Current
Nanny
The De La Rosa Family
07.2019 - 10.2021
Customer service
Amazon
06.2017 - 06.2019
High School Diploma -
Cypress Creek High School