Summary
Overview
Work History
Education
Skills
Timeline
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KRISTAL SANTOS

Summary

Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.

Overview

5
5
years of professional experience

Work History

Process Assistant

LAS6
01.2020 - Current
  • Daily management of department duties, including allocating labor, leading quarterly sync meetings assigning job duties, and providing effective coaching to all associates
  • Manage unknown idle time, productivity increased by 75%
  • Implementation of a new site North Star tool, resulted in 90% compliance highest in the region in the course of 3 months, recognized by senior leaders for being top shift on successful Adoption and compliance
  • Inventing and simplifying processes by executing quality quizzes and recognizing top quality performers decreased DPMO by 15,000 which led to an increase in direct rates by 50% from bottom performers leaving shift and 1st best for quality
  • Engage associates by providing positive feedback along with best practices to focus on areas of opportunity on performance
  • Completed coaching's and engagements with associates to remove barriers within processes resulted in an increase of average rate by 15 UPH and a decrease in quality defects (DPMO) from 42,000 to below threshold (30,000) leaving shift a 1st best quality within all departments
  • Assist in coaching Spanish speaking associates to identify barriers
  • Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
  • Established administrative work procedures to track staff's daily tasks.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

ASC (Associate Safety Committee)

LAS6
01.2019 - Current
  • Created and cultivated a safe working environment by leading standup's to address safety concerns and bin audits and provided feedback to AAs
  • Successfully coached Stow protocols and followed safety guidelines to help AAs understand the importance of safety first
  • Ensured safety measures were met and maintained.
  • Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
  • Monitored workplace activities to determine compliance with safety regulations and standards.

Process Guide

LAS6
01.2019 - 01.2020
  • Monitored DPMO and conducted Stow DPMO class which led to a 47% decrease in stow bin collisions and stow scans out of sequence from Q3 of 2020 to Q1 of 2022
  • Shadowed leadership to understand entire Stow process with an operational lens
  • Focused on bottom performers and removed barriers they may had, which led to a 38% increase in stow performance from Q3 of 2020 to Q1 of 2022.
  • Improved inventory management by optimizing stock levels based on demand forecasting and historical trends analysis.
  • Reduced error rates by implementing robust quality control measures within critical processes.
  • Implemented process improvements for increased productivity and cost savings.

Education

Western Governor University
Las Vegas, NV
02.2024

Sunrise Mountain High School
Las Vegas, NV
05.2018

Skills

  • Schedule Management
  • Safety Management
  • Workflow Management
  • Idea Development and Brainstorming
  • Team Management
  • Kibana
  • ATLAS
  • Bilingual
  • MS Office

Timeline

Process Assistant

LAS6
01.2020 - Current

ASC (Associate Safety Committee)

LAS6
01.2019 - Current

Process Guide

LAS6
01.2019 - 01.2020

Western Governor University

Sunrise Mountain High School

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KRISTAL SANTOS