Kristal Settles
San Diego,CA
Summary
Self-motivated professional with an efficiency-driven approach to handling administrative and customer service needs. Highly organized with good multitasking, prioritization, and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.
Overview
5
5
years of professional experience
Work History
Front and Back Office Medical Assistant
Comprehensive Pain Management
San Diego, CA
06.2019 - Current
- Check patients in and out and answer any applicable pre/post appointment questions.
- Prepare outgoing files, records and other documents to obtain information and respond to requests.
- Answer calls to tend to patient needs, schedule appointments, take messages, and redirect calls to appropriate colleagues.
- Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
- Posted payments and charges to patient accounts and participated in billing processes.
- Help nurses and doctors with patient procedures such as routine medication refills and injections of the neck, back, and legs.
- Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.
Hostess
Kous Kous Moroccan Bistro
San Diego, CA
06.2019 - 03.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Data Entry Clerk
Del Cerro Tax
San Diego, CA
03.2019 - 11.2019
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed documents by organizing forms, making photocopies, filing records, and preparing correspondence.
- Evaluated source documents to locate information needed for each data entry field.
Legal Intern
U.S. District Court Southern District Of CA
San Diego, CA
06.2018 - 08.2018
- Prepared written correspondence for district judge.
- Attended depositions and court proceedings and prepared summaries on cases.
- Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
- Organized legal filing system to maximize efficiency.
Education
San Diego Miramar College
San Diego, CASkills
- Strong interpersonal skills
- Exceptional telephone etiquette
- Advanced word processing
- Case management
- Active Listening and Communication
- Efficient Data Entry
Timeline
Front and Back Office Medical Assistant
Comprehensive Pain Management
06.2019 - Current
Hostess
Kous Kous Moroccan Bistro
06.2019 - 03.2020
Data Entry Clerk
Del Cerro Tax
03.2019 - 11.2019
Legal Intern
U.S. District Court Southern District Of CA
06.2018 - 08.2018
San Diego Miramar College
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