Kristal Sides
McCook,NE
Summary
Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dispatcher
City of McCook Police Department
02.2020 - Current
- Operate radio system in compliance with departmental police and FCC regulation, including paging emergency response units
- Performs routine clerical and administrative work in answering phones, receiving the public, provides customer assistance, cashiering, data processing, and bookkeeping. Answers and handles all 911 emergency calls for service.
- Maintain daily logs for police activity and generate record of calls for service.
- Operate the department's NCIC terminal in accordance with the rules and regulations.
- Administer Salvation Army Voucher process for the department.
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Coordinated multi-agency responses effectively during large-scale incidents or natural disasters.
- Stayed up-to-date on relevant industry trends and best practices through continued education and professional development opportunities.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Collaborated with department heads to identify specific training needs, aligning content with organizational objectives.
- Promoted a positive working environment among trainees by fostering open communication channels between management personnel and frontline staff.
- Developed and implemented effective lesson plans to cover necessary material.
- Created a schedule for a year for the 911 Dispatch Center, ensuring optimal staffing levels during peak hours and special events.
- Created new policies procedures as needed based on lessons learned from past experiences or evolving industry standards ensuring the most effective approach possible within our emergency communications center.
Optician/Tech
Life Time EyeCare
10.2018 - 05.2019
- Fill out health information for patients, with some filing requirements
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Maintained safe, clean and organized environment to increase patient comfort.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Performed basic vision testing for new patients, and routine screening for all patients.
Child Care Worker
Little Folks Childcare
02.2018 - 10.2018
- Improved communication skills of children through age-appropriate language activities and interactive play.
- Maintained a safe and nurturing environment by implementing strict safety protocols and supervising children at all times.
- Implemented creative learning activities to promote cognitive development in line with developmental milestones.
- Assisted children in developing fine motor skills through hands-on activities such as drawing, painting, and crafts.
- Provided compassionate care for infants, ensuring their physical, emotional, and cognitive needs were met consistently.
- Increased socialization among peers by facilitating group activities designed to teach cooperation and teamwork.
- Supported early literacy development with reading exercises, storytelling sessions, and letter recognition activities.
- Developed personalized strategies for toilet training toddlers, offering patience and encouragement throughout the process.
- Facilitated outdoor play sessions that encouraged physical activity, spatial awareness, and gross motor skill development.
- Communicated with parents regarding child's behavior, daily activities, and concerns.
- Developed age-appropriate activities and crafts to engage children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Read stories, sang songs and facilitated creative play.
Residential Direct Support Staff
Southwest Area Training Services
07.2017 - 10.2017
- Provided social supports and assistance that enable individuals to participate in their communities
- Worked with people who have developmental or intellectual disabilities
- Assisted and taught self-care skills, such as doing laundry or cooking meals
- Demonstrated respect, friendliness and willingness to help wherever needed.
Crew Member
McDonald's
07.2017 - 10.2017
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Ensured accurate order fulfillment with diligent attention to details before distributing meals.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Pizza Crew
Sehnert's Bakery
03.2017 - 06.2017
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Cleaned and sanitized work areas, utensils and equipment.
- Maintained a clean workspace, ensuring compliance with health and safety regulations for food handling.
DLC Para-Professional
McCook Elementary School- McCook
08.2016 - 02.2017
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Reported on student progress, behavior, and social skills to parents.
Resident Aide
Brookdale - McCook
05.2015 - 04.2016
- Assisted residents with daily living activities, enhancing their overall quality of life.
- Provided emotional support to residents during difficult times, fostering trust and a sense of comfort in the community setting.
- Responded quickly to emergency situations involving resident health or safety concerns, taking immediate action to address the issue at hand.
- Improved resident satisfaction by providing compassionate and attentive care.
Home Healthcare
Private residence
10.2013 - 01.2015
- Managed medication administration according to prescribed protocols for timely treatment and symptom management.
- Ensured patient safety by closely monitoring their health status and promptly reporting changes to healthcare professionals.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided transportation and appointments management.
Counter Attendant
Winner Bowling Center
05.2013 - 08.2013
- Enhanced customer satisfaction by providing prompt and courteous service at the counter.
- Maintained a clean and organized workspace, ensuring a positive environment for customers.
- Prepared food items accurately and in compliance with health and safety guidelines.
- Balanced cash register daily, ensuring accurate accounting of transactions.
- Accurately operated cash register to process customer payments.
Education
High School Diploma -
Colome Consolidated High School
105 Carr Street Colome SD 5752805.2013
Skills
- Customer Relations
- Dispatch Coordination
- Data Entry and Management
- Organizational Skills
- Effective Communication
- Adaptability
- Attention to Detail
- Time Management
- Decision Making
- Computer Proficiency
- 60 Wpm Typing Speed
- Calendar and Scheduling Software and Verifying Coverage
Certification
APCO Communications Training Officer 6th Ed. Certified 08/16/22 Expires 08/16/2024
First Aid CPR AED Certified 3/22/23 Expires 03/25
references
Larry Kinne
Detective
McCook Police Department
(308)340-9410
Co-worker
Dennis Roberts
Dispatcher
McCook Police Department
(308)340-7505
Co-worker
Dalton Downing
Sergeant
McCook Police Department
(308)340-6160
Co-worker
Eric Burke
Patrol Officer
North Platte Police Department
(308)530-2885
Former Co-worker 2020-2022
Timeline
Dispatcher
City of McCook Police Department
02.2020 - Current
Optician/Tech
Life Time EyeCare
10.2018 - 05.2019
Child Care Worker
Little Folks Childcare
02.2018 - 10.2018
Crew Member
McDonald's
07.2017 - 10.2017
Residential Direct Support Staff
Southwest Area Training Services
07.2017 - 10.2017
Pizza Crew
Sehnert's Bakery
03.2017 - 06.2017
DLC Para-Professional
McCook Elementary School- McCook
08.2016 - 02.2017
Resident Aide
Brookdale - McCook
05.2015 - 04.2016
Home Healthcare
Private residence
10.2013 - 01.2015
Counter Attendant
Winner Bowling Center
05.2013 - 08.2013
High School Diploma -
Colome Consolidated High School
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