Summary
Overview
Work History
Education
Skills
Timeline
Manager

Kristal Spinks

Port Neches,TX

Summary


Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Committed to maintaining a professional environment while maximizing performance and driving sales through exceptional customer service. Dedicated to monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience

Work History

Manager

Chicken Express
11.2020 - 05.2025


  • Maintained professional, organized, and safe environment for employees and patrons.


  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.


  • Maximized performance by monitoring daily activities and mentoring team members.


  • Assisted in organizing and overseeing assignments to drive operational excellence.


  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.


  • Evaluated employee performance and conveyed constructive feedback to improve skills.


  • Worked flexible schedule and extra shifts to meet business needs.


  • Addressed customer needs and made product recommendations to increase sales.


  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.


  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Cashier

Smoothie King
10.2011 - 09.2012
  • Welcomed customers and helped determine their needs.


  • Restocked and organized merchandise in front lanes.


  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.


  • Addressed customer needs and made product recommendations to increase sales.


  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.


  • Used POS system to enter orders, process payments and issue receipts.


  • Performed cash, card, and check transactions to complete customer purchases.


  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.

Front Desk Receptionist

Mainstay Suites
11.2010 - 10.2011
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.


  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.


  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.


  • Completed data entry and filing to keep records updated for easy retrieval.


  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.


  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.


  • Collected room deposits, fees, and payments.

Education

High School Diploma -

Nederland High School
Nederland, TX

Lamar Institute of Technology
Beaumont, TX

Skills

  • Customer service
  • Verbal and written communication
  • Team leadership
  • Data analysis and visualization
  • Data analysis and
  • Cross-functional team management
  • Organizational skills

Timeline

Manager

Chicken Express
11.2020 - 05.2025

Cashier

Smoothie King
10.2011 - 09.2012

Front Desk Receptionist

Mainstay Suites
11.2010 - 10.2011

High School Diploma -

Nederland High School

Lamar Institute of Technology

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Kristal Spinks