Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Kristal Stafford Wilson

Fort Myers,FL

Summary

Enterprising Operations Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

18
18
years of professional experience
5
5

Years of Property Management

Work History

Assistant Store Manager

Kanes Furniture
01.2016 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Analyzed and interpreted store trends to facilitate planning.
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
  • Instrumental in developing standardized inventory guidelines companywide
  • Walked through store areas weekly to identify and proactively resolve issues negatively impacting operations.
  • Facilitated inventory procedures for stores in regional areas.

Operations Manager

Kanes Furniture
01.2007 - 01.2016
  • Set, enforced and optimized internal policies to maintain responsiveness to demands for high volume store ranked #1 companywide
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Assisted in recruiting, hiring and training of office and warehouse team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Optimized organizational systems for payment collections, AP/AR, deposits and record keeping staff of
  • Managed office operations while building teams through cross-training and mentoring.
  • Appraised inventory levels weekly and ordered new merchandise to keep quantities well-stocked.

Education

MBA - Business Management

Nova Southeastern University
Davie, FL
01.2007

Bachelor of Science - Business Administration

Florida Agricultural And Mechanical University
Tallahassee, FL

Skills

  • Work Planning and Prioritization
  • Management Training
  • Finance and Accounting Oversight
  • Business Leadership
  • Retail Operations
  • POS Systems
  • Problem Anticipation and Resolution
  • Strategic Merchandising
  • Customer Service
  • Inventory Tracking and Management
  • Goals and Performance
  • Pricing and Markdowns

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Store Manager

Kanes Furniture
01.2016 - Current

Operations Manager

Kanes Furniture
01.2007 - 01.2016

MBA - Business Management

Nova Southeastern University

Bachelor of Science - Business Administration

Florida Agricultural And Mechanical University

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