Kristal Sylvester
Port Saint Lucie,FL
Summary
Experienced in processing claims in high-volume environments. Successful at managing complete claims process with minimal direction. I'm also a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Claims Representative
Integrity Administrators
Los Angeles, CA
12.2023 - 05.2024
- Start new auto/ home claims
- Dispatch technicians for repairs
- Review estimates
- Submit payments
- Investigated facts, confirmed coverage and liability, negotiated settlements, and determined payments for claims.
Claims Specialist
Geico
Houston, US
07.2022 - 09.2023
- Processed and evaluated insurance claims within established guidelines
- Investigated claim details, including interviewing involved parties and gathering relevant documentation
- Assessed claim validity and determined appropriate coverage and settlement amounts
- Collaborated with internal teams and external stakeholders to ensure timely resolution of claims
- Maintained accurate records and documentation of claims activities.
- Resolved disputes between claimants and providers through negotiation.
- Investigated complex or high-value claims to identify discrepancies and fraud indicators.
- Processed payments for valid claims according to established procedures.
Sales Representative
America Auto Care
Miami, US
08.2019 - 01.2022
- Conducted sales presentations and product demonstrations to potential clients
- Built and maintained relationships with customers to identify their needs and provide tailored solutions
- Negotiated pricing, terms, and contracts to secure sales and meet revenue targets
- Monitored market trends and competitor activities to identify new business opportunities
- Prepared sales reports and provided feedback to management on sales performance.
Education
Business Administration -
Florida International University
Skills
- Communication
- Leadership
- Problem Solving
- Computer skills
- Organization
- Time Management
- Data Analysis
- Attention to detail
- Customer Service
- Technical Skills
- Sales
- Marketing
Certification
TEXAS PROPERTY AND CASUALLTY ALL LINES ADJUSTER
FLORIDA 620 - ALL LINES ADJUSTER
Timeline
Claims Representative
Integrity Administrators
12.2023 - 05.2024
Claims Specialist
Geico
07.2022 - 09.2023
Sales Representative
America Auto Care
08.2019 - 01.2022
Business Administration -
Florida International University
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