Kristal Talley
Bronx,NY
Summary
Handles all administrative matters such as screening calls, managing calendars, planning meetings composing documents and organizing the office for efficiency. Maintaining the upmost confidentially for all assignments that are delegated. Looking to leverage my knowledge and experience into a senior administrative assistant.
Overview
13
13
years of professional experience
Work History
Switchboard Operator/Administrative assistant
Paramount Global
01.2017 - Current
- Answering Calls and greeting guest
- Administered in managing high volume nationwide calls (50+ per day, 4,000+ per month)
- Creating and maintaining a filing system electronic and physically
- Created and maintained company phone directory with current extensions and staff information.
- Started quarterly update of the global directory for over 2,000+ contacts at Paramount Global
- Schedule appointments and maintain calendars which includes setting up local and national conference calls (10/week) for executives and television producers
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Collect and distribute mail to all executives and VP’s
- Achieved on-air scheduling promotions by assisting in cross department partnerships
- Compile weekly data analytics reports on incoming call frequency, duration, and regularity to track progress and report metrics.
Social Media Coordinator
GoodFridayRadio
04.2017 - 12.2022
- Oversaw GoodFridayRadio’s interactions with the public through implementing content strategies on social media platforms such as Facebook, Instagram, Twitter, etc.…
- Strategically planned, implemented and monitored client's social media content and campaigns using complex editorial calendar.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Used social media marketing tools to create and maintain the company’s brand
- Worked with marketing professionals to develop social media marketing campaigns.
Team Leader
YM & YWHA of Washington Heights
09.2015 - 05.2017
- Develop a Family Literacy Program that was ran twice a week to reach the community’s goal of stronger literacy skills
- Communicate clear instructions to team members to maintain the flow of our day-to-day operations
- Assisted first-generation children on ESL starting from kindergarten through high school
- Create and distribute reports to update the company on the progress of the children’s homework, reading time, and literacy exercises.
- Built strong relationships with customers through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Education
Bachelor of Arts - Communications & Media Studies, Theater Arts
Stetson University
2015
Skills
- Office and Records management
- Task prioritization and time management
- Front Desk Reception and Executive Support
- First-rate interpersonal, analytical and organizational skills, and detail-oriented
- Multitasking and critical thinking
- Microsoft Programs (word, excel, access, outlook, and PowerPoint)
- Social Media Expertise
- Fan Interactions
- Content Creation
- Meeting Preparation
Languages
Spanish
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Social Media Coordinator
GoodFridayRadio
04.2017 - 12.2022
Switchboard Operator/Administrative assistant
Paramount Global
01.2017 - Current
Team Leader
YM & YWHA of Washington Heights
09.2015 - 05.2017
Bachelor of Arts - Communications & Media Studies, Theater Arts
Stetson University