Kristal Tillman
Project Manager
Dublin,GA
Summary
Ms. Tillman is a Program Management Specialist within GovStrive’s Managed Services Center of Excellence, (COE). The COE drives quality and consistency of work delivery across all Managed Services and HR Support Service projects, enabling GovStrive to manage customer relationships through greater transparency with reporting of HR operations and workload. Ms. Tillman has over 15 years of experience developing and implementing a variety of projects including those that require compliance with corporate, state and/or federal agency guidelines. Utilizing inventory management techniques, Ms. Tillman transforms data into information to lead business decisions and transform operational processes from inception to conclusion. Her expertise and ability to integrate, interpret, and visualize data supports GovStrive in identifying bottlenecks, ensure proper resource allocation, and proactively identify errors allowing for timely workload delivery and continuous customer satisfaction.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Project Management Specialist II
GovStrive
Dublin, GA
08.2020 - Current
- Fostered relationships with vendors to promote positive working relationships.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Developed and initiated projects, managed costs, and monitored performance.
- Reined in project costs while meeting key milestones.
- Eliminated discrepancies in progress by reviewing performance, spend and timeline.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Boosted revenues by coordinating and executing projects and growing inventory diversity.
- Headed project teams specializing in design and launch activities.
- Modified and directed project plans to meet organizational needs.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
- Drove team success through shared vision and recognition of quality performance.
- Identified, reviewed and applied policies and procedures.
- Oversaw high profile projects for by planning, designing, and scheduling phases.
- Identified plans and resources required to meet project goals and objectives.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress and technical problems.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
- Maintained open communication by presenting regular updates on project status to customers.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
Consultant
GovStrive
Dublin, GA
06.2019 - 08.2020
- Boosted success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Initiated success of client's organization by improving performance, hiring practices and management systems.
- Supported clients with business analysis, documentation and data modeling.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Created detailed roadmaps of action items and project goals and generated reports to inform budgeting and planning.
- Developed strategic component development plans to support future projects.
- Authored detailed work plans to meet business priorities and deadlines.
- Took detailed notes and kept records of program and performance progress, education initiatives and leadership.
- Developed service plans in consultation with clients, and performed follow-ups assessing quantity and quality of services.
- Updated stakeholders on key milestones for projects.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Developed and updated tracking spreadsheets using Smartsheet.
Project Manager Analyst
GovStrive
Dublin, GA
10.2014 - 06.2019
- Fostered relationships with vendors to promote positive working relationships.
- Developed and initiated projects, managed costs, and monitored performance.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Reined in project costs while meeting key milestones.
- Identified, reviewed and applied policies and procedures.
- Identified plans and resources required to meet project goals and objectives.
- Oversaw high profile projects for by planning, designing, and scheduling phases.
- Drove team success through shared vision and recognition of quality performance.
- Modified and directed project plans to meet organizational needs.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
- Maintained open communication by presenting regular updates on project status to customers.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Education
Bachelor of Science - Business Management
Georgia Southern University
Statesboro, GAMBA - Business Administration
Georgia Southern University
Statesboro, GA 08.2012 - 12.2014
Skills
Advanced problem solving
Certification
Smartsheet User Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Project Management Specialist II
GovStrive
08.2020 - Current
Consultant
GovStrive
06.2019 - 08.2020
Project Manager Analyst
GovStrive
10.2014 - 06.2019
MBA - Business Administration
Georgia Southern University
08.2012 - 12.2014
Bachelor of Science - Business Management
Georgia Southern University
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