Kristal Walthall
Lakeland,FL
Summary
Highly trained professional with a background in insurance and excellent skills in customer service, office management and administrative support. Responsible, punctual and productive when working with little to no supervision. Offering dynamic organizational skills and attention to detail.
Overview
14
14
years of professional experience
Work History
Front Office Manager
Orthodontic Specialists - Dr Jeffrey S Thompson
03.2023 - Current
- Monitored financial transactions, ensuring accurate billing procedures and minimizing discrepancies.
- Created schedules for front office staff members to ensure appropriate coverage during non-patient calendar days.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Conducted staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Monitored all Insurance and patient accounts to insure collections in timely manner.
- Coached employees through day-to-day work and complex problems.
- Monitored daily patient schedules to insure patients have follow up appointments.
Financial Coordinator
Parkcrest Dental Group
09.2015 - 06.2022
- Improved patient satisfaction by efficiently addressing and resolving billing-related inquiries.
- Enhanced revenue collection with diligent follow-ups on outstanding balances and setting up payment plans for patients.
- Reduced claim denials, ensuring accuracy in insurance verification processes.
- Assisted patients in understanding their benefits and coverage, clarifying complex insurance terms, and providing guidance on out-of-pocket expenses.
- Updated patients financial records promptly after receiving payments, ensuring timely reporting of account status changes.
- Maintained strict confidentiality of patient information while adhering to HIPAA regulations throughout all interactions and communications.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls and scheduled appointments.
- Processed payments, maintaining accurate records of transactions.
- Managed accounts payable and receivable functions, ensuring timely payments.
Orthodontic Treatment Coordinator
Becker And Scott Orthodontics
05.2011 - 08.2015
- Enhanced patient satisfaction by providing exceptional customer service and addressing concerns promptly.
- Streamlined appointment scheduling processes for improved efficiency and reduced wait times.
- Collaborated with orthodontists to review cases and implement personalized treatment options for patients.
- Maintained detailed patient records, adhering to HIPAA regulations and keeping information secure.
- Coordinated appointments with other dental specialists, facilitating seamless interdisciplinary care for patients.
- Guided patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
- Conducted thorough case presentations with families to ensure understanding of the treatment plan and its benefits.
- Verified patient insurance eligibility and benefits.
Insurance Consultant
OneSource Insurance Group
01.2011 - 04.2011
- Conducted thorough policy reviews for existing clients, identifying gaps in coverage and recommending appropriate solutions.
- Organized regular client check-ins to review policy changes or updates.
- Oversaw account management activities including billing inquiries, policy adjustments, and renewals to maintain high levels of client satisfaction.
- Educated clients on insurance policies and procedures.
- Conducted annual reviews of existing policies to update information.
- Met with customers to provide information about available products and policies.
- Generated leads through cold-calling, networking and other outreach methods.
Education
University of Central Arkansas
Conway, ARLyon College
Batesville, ARCave City High School
Cave City, ARSkills
- Customer Service
- Insurance Claims processing
- Benefits Knowledge
- Scheduling
- Telephone Etiquette
- Accounts Receivable
- Administrative skills
- Microsoft Excel
Timeline
Front Office Manager
Orthodontic Specialists - Dr Jeffrey S Thompson
03.2023 - Current
Financial Coordinator
Parkcrest Dental Group
09.2015 - 06.2022
Orthodontic Treatment Coordinator
Becker And Scott Orthodontics
05.2011 - 08.2015
Insurance Consultant
OneSource Insurance Group
01.2011 - 04.2011
University of Central Arkansas
Lyon College
Cave City High School
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