Kristal Weekes
Ringwood,NJ
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Sales Producer
Allstate
08.2021 - Current
- Enhanced client retention rates with timely follow-ups and personalized attention to individual concerns.
- Developed new business opportunities through networking events, community involvement, and referrals.
- Negotiated favorable terms with underwriters on behalf of clients, effectively balancing risk mitigation with cost considerations.
- Coordinated regular client appreciation events as a means of fostering loyalty and strengthening relationships over time.
- Promoted products and services using upselling and other sales strategies.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
- Exceeded corporate quotas for monthly policy sales.
- Utilized targeted email campaigns and cold calling to increase revenue.
- Increased customer satisfaction by providing exceptional service and tailored insurance solutions.
- Conducted thorough risk assessments to recommend appropriate coverage levels for each client''s specific situation.
- Built long-term relationships with clients through consistent communication, trust-building, and professionalism.
- Finalized sales and collected necessary deposits.
Opening Group Sales Manager
Radisson NYC Times Square
05.2019 - 03.2020
- Established clear goals for the team each quarter, fostering an environment of accountability that led to consistent target achievement.
- Increased group sales revenue by implementing strategic marketing initiatives and leading a high-performing sales team.
- Utilized the contacts that I had developed as well as cold call in order to book 8 million in group revenue for 2020 and 2021.
- Strong focus in Tour and Travel room block series.
- Responsible for partnering with my general manager and revenue manager to create room rates.
- Acting Director of Sales.
- Delivered detailed monthly reports on team performance, highlighting areas for improvement while celebrating successes collectively.
- Utilized a CRM system to improve customer service and sales.
Corporate Sales Manager
Element Times Square (Same Management As Radisson)
10.2017 - 05.2019
- Increased corporate sales by developing and implementing effective sales strategies.
- Established strong client relationships for enhanced customer satisfaction and loyalty.
- Exceeded annual sales targets with a rigorous focus on strategic account management.
- Streamlined sales processes, reducing administrative tasks and increasing productivity.
- Planned, solicited, booked and coordinated corporate group room sales and exceeded revenue goals for the year.
- Prospected and obtained 40+ LNR accounts yielding 50+ room nights per year.
- Booked and managed all meetings and catering, including detailing BEO's.
- Coordinated customer specifications with other departments and efficiently responded to customer issues and comments to ensure quality experience and enhance future sales prospects.
Executive Meetings Manager (Opening Team)
Element By Westin (Crescent Hotels & Resorts)
12.2014 - 02.2017
- Managed contract negotiations with vendors, resulting in significant budget savings.
- Assist the Sales & Marketing efforts to raise awareness in the community amongst prospective customers such as corporate clients, leisure travel, travel agencies, OTA's, wholesale and FIT.
- Responsible for all in house meetings, catering and room blocks of 15 or more.
- After opening, we exceeded our budgeted revenue goal by 9.5% for the remainder of that year.
- We achieved a RevPAR index over 100 (fair share) after opening and in Q4 2014 we operated at a 7 RevPAR index with both Occupancy and ADR indexes over 100.
- Prepare reports pertaining to the operation of the sales department to include but not limited to annual and monthly forecast, marketing budget, booking pace report and sales reports.
- Assist the General Manager and Director of Sales with the development of the annual hotel budget using group and transient forecasts.
- Acting Director of Sales for nearly 6 months.
Assistant Front Desk Manager
Element By Westin (Crescent Hotels & Resorts)
06.2014 - 12.2014
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues at the front desk.
- Assisted in developing staff schedules, ensuring adequate coverage during peak hours and special events.
- Coordinated with other departments to address guest needs promptly, enhancing overall satisfaction levels.
- Provided resources for training new employees and ongoing training for current staff.
- Assisted in staff training, ensuring consistent quality service to guests from all team members.
- Participated in regular staff meetings to discuss departmental goals, challenges, and opportunities for improvement.
- Collaborated with housekeeping and maintenance departments to ensure timely room turnover and optimal guest experience.
- Modeled positive attitude and encouraged front desk employees when dealing with difficult guests.
- I was promoted to Executive Meetings Manager in 6 months.
Education
New Jersey Property, Casualty & Life Licenses - Insurance
ExamFX
Remote11.2021
Certified Pharmacy Technician Courses - Pharmacology
Passaic County Community College
Paterson, NJ06.2021
Skills
- Insurance sales expertise
- Client Relationship Management
- Client Service
- Insurance product expertise
- New business generation
- Customer Retention
- Team training and development
- New Agent Training
- Market Analysis
- Policy Management
Certification
- Licensed Property & Casualty and Life Insurance - Valid through 02/28/2026
PTCB Certification and Pharmacy Technician Certification
Valid through June 30, 2026
Timeline
Licensed Sales Producer
Allstate
08.2021 - Current
Opening Group Sales Manager
Radisson NYC Times Square
05.2019 - 03.2020
Corporate Sales Manager
Element Times Square (Same Management As Radisson)
10.2017 - 05.2019
Executive Meetings Manager (Opening Team)
Element By Westin (Crescent Hotels & Resorts)
12.2014 - 02.2017
Assistant Front Desk Manager
Element By Westin (Crescent Hotels & Resorts)
06.2014 - 12.2014
New Jersey Property, Casualty & Life Licenses - Insurance
ExamFX
Certified Pharmacy Technician Courses - Pharmacology
Passaic County Community College
Similar Profiles
Mishelle AlvarezMishelle Alvarez
Insurance Agent at AllstateInsurance Agent at Allstate
ERIKA DIGGINSERIKA DIGGINS
CAT Claims Processor (Contractor) at AllStateCAT Claims Processor (Contractor) at AllState
JAHMELA WILLIAMSJAHMELA WILLIAMS
Property Claims Adjuster at AllstateProperty Claims Adjuster at Allstate
Adam VoyceAdam Voyce
Senior Sales Associate at AllStateSenior Sales Associate at AllState
ELIZABETH MANZELLAELIZABETH MANZELLA
Strategic Planning Lead at MHC AcademyStrategic Planning Lead at MHC Academy