Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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KRISTAL WOO

Oceanside,CA

Summary

Friendly Bartender with exceptional communication and customer service skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons. Capable bartender, passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in hospitality establishments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Barista/Bartender

Shorehouse Kitchen
03.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed strict recipes and drink measurements to minimize product used.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.

Barista

Choice Juicery
01.2022 - 03.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.

Housekeeping Supervisor

Crisp Cleaning
10.2021 - 01.2022
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Managed laundry sorting, washing, drying, and ironing.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Evaluated employee performance and developed improvement plans.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.

Hostess

Olive Garden Restaurant
02.2019 - 03.2020
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Promoted business loyalty by fostering positive customer relationships.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.

Education

Bachelor of Science - Sociology

Grand Canyon University
Phoenix, AZ
06.2025

Associate of Arts - Psychology

Mira Costa College
Oceanside, CA
05.2022

Skills

  • Marketing and Sales
  • Cash Register Operation
  • Cocktail List Development
  • Attending Multiple Customers
  • Safe Serving Knowledge
  • Hospitality and Accommodation
  • Engaging Customers
  • Complex Problem-Solving
  • High-Volume Environments
  • New Hire Training
  • Ability to Lift 30 Pounds
  • Storage Processes
  • Preparing Garnishes
  • Safe Food Handling Procedures
  • Professional Service Standards
  • Serving and Bussing
  • Staff Management
  • Guest Satisfaction
  • Suggestive Selling
  • Energetic and Outgoing
  • Monitoring Alcohol Consumption
  • Credit and Cash Transactions

Additional Information

Working in the hospitality industry has unrevealed my passion to provide exceptional customer service, and perform all tasks above and beyond expectations. I work smart, I am fast on my feet, and explore innovative ways to find quick and easy resolutions to accommodate to customers needs, meanwhile using effective communication skills to maintain a smooth business operation.

Timeline

Barista/Bartender

Shorehouse Kitchen
03.2022 - Current

Barista

Choice Juicery
01.2022 - 03.2022

Housekeeping Supervisor

Crisp Cleaning
10.2021 - 01.2022

Hostess

Olive Garden Restaurant
02.2019 - 03.2020

Bachelor of Science - Sociology

Grand Canyon University

Associate of Arts - Psychology

Mira Costa College

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KRISTAL WOO