Kristal Yee
San Antonio,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
STARBUCKS COFFEE COMPANY
05.2017 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Kept accurate and detailed records of personnel progress and productivity.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Troubleshot equipment to reduce service calls and downtime.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Coordinated merchandising, promoted new products and increased brand awareness.
Education
Certificate - Human Resources Management
University of California - Davis
Davis, CA03-2024
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ12-2021
Skills
- Inventory Control
- Revenue benchmarks
- Operations Management
- Training and mentoring
- Policy Enforcement
- Project Management
- Inventory Management
- Scheduling Coordination
Timeline
Shift Supervisor
STARBUCKS COFFEE COMPANY
05.2017 - Current
Certificate - Human Resources Management
University of California - Davis
Bachelor of Science - Psychology
Arizona State University
Similar Profiles
Mercy ContrerasMercy Contreras
Shift Supervisor at STARBUCKS COFFEE COMPANYShift Supervisor at STARBUCKS COFFEE COMPANY
Zoe WilliamsZoe Williams
Barista at Starbucks Coffee CompanyBarista at Starbucks Coffee Company
Kaitlyn VeschakKaitlyn Veschak
Barista Trainer at STARBUCKS COFFEE COMPANYBarista Trainer at STARBUCKS COFFEE COMPANY