Kristalan Molina-Cook
Domestic Agent
Dry Ridge,KY
Summary
Professional Customer Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution. Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.
Overview
16
16
years of professional experience
Work History
Domestic Agent/Dispatcher
AIT Worldwide Logistics
01.2022 - Current
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Coordinated with cross-functional teams to ensure seamless service delivery.
- Directed dispatching, routing, and tracking.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
- Monitored and tracked dispatch communication systems.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Client Customer Specialist
Employbridge
Cincinnati, Ohio
09.2020 - Current
- Responded to customer inquiries via phone, email, and web-based platforms.
- Assisted in training new employees and participated in cross-training with other departments.
- Requested escalation for unresolved issues.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Responded to customer requests for products, services and company information.
- Assessed and offered solutions to improve procedures and customer experiences.
- Managed team of 150 employees, overseeing hiring, training, and professional growth of employees
Assembly Operator, Quality Technician
Robert Bosch Automotive
Florence, Kentucky
05.2015 - 09.2020
- Sampled materials and products to conduct in-depth measurements and tests.
- Made recommendations on ways to improve testing procedures, production processes and training.
- Completed durable assemblies and subassemblies with hand and power tools.
- Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
- Conducted quality assurance inspections on finished components and identified issues.
- Worked different stations to provide optimal coverage and meet production goals.
Teacher
Bright Future Daycare & Preschool
Erlanger, Kentucky
10.2012 - 04.2013
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Planned and implemented integrated lessons to meet national standards.
- Promoted physical, mental and social development using classroom games and activities.
Housekeeper
Comfort Inn
Erlanger, Kentucky
08.2011 - 04.2012
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Responded to requests from patrons for linens and toiletries
Teacher
The Place for Kids Daycare
Dry Ridge, Kentucky
05.2010 - 07.2011
- Educated students in foundational concepts such as shapes, numbers and letters.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Planned and implemented integrated lessons to meet national standards
Cashier
Blackstone Consulting Inc, Scholfield
Aiea, Hi
07.2009 - 12.2010
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored areas for security issues and safety hazards.
- Worked flexible schedule and extra shifts to meet business needs
- Maintained cash drawer of $150 or more per shift
- Operated cash register to record transactions accurately and efficiently
Education
High School Diploma -
Waianae High School
Waianae, HI05.2003
Skills
- De-escalation Techniques
- Creative Problem Solving
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- CRM Software
- Efficient and Detail-Oriented
- Customer Account Management
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Microsoft Office Suite
- Data Capture and Analysis
- Problem Solving
- Verbal and Written Communication
- Raw Materials Receiving
- Critical Thinking
Shipping and receiving
Adaptability and flexibility
Microsoft Excel
Data entry
Microsoft outlook
Operations management
Timeline
Domestic Agent/Dispatcher
AIT Worldwide Logistics
01.2022 - Current
Client Customer Specialist
Employbridge
09.2020 - Current
Assembly Operator, Quality Technician
Robert Bosch Automotive
05.2015 - 09.2020
Teacher
Bright Future Daycare & Preschool
10.2012 - 04.2013
Housekeeper
Comfort Inn
08.2011 - 04.2012
Teacher
The Place for Kids Daycare
05.2010 - 07.2011
Cashier
Blackstone Consulting Inc, Scholfield
07.2009 - 12.2010
High School Diploma -
Waianae High School
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