Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Kristalee Cruz

Lakeland,FL

Summary

Detail-oriented administrative professional with extensive knowledge of medical standards and compliance requirements. Demonstrates strong problem-solving abilities and exceptional communication skills, fostering a positive environment. Proven expertise in inventory management, customer service, and streamlining inner-office operations to enhance efficiency. Aiming to leverage experience to support organizational goals and improve operational workflows.

Overview

10
10
years of professional experience

Work History

Dental Front Office Receptionist

Suncoast Community Health Centers
Plant City, FL
01.2019 - Current
  • Scheduled exams and x-rays for patients based on physician orders.
  • Reviewed financial policies with patients prior to treatment plans being initiated.
  • Performed clerical duties such as photocopying, faxing, scanning and mailing documents when necessary.
  • Created charts for new patients prior to their appointment date.
  • Handled telephone and in-person requests for assistance from new and established dental practice patients.
  • Greeted and welcomed patients in a friendly and professional manner.
  • Investigated and evaluated insurance plans to determine coverage for
  • Assisted in maintaining an organized front desk area at all times.
  • Answered phone calls, scheduled appointments and verified patient insurance coverage.
  • Arranged documents for insurance claims.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.

Retail Sales Associate

Metro pcs T-Mobile
Lakeland, FL
08.2015 - 01.2019
  • Provided excellent customer service, resolving issues and answering queries promptly.
  • Managed inventory levels on the sales floor, ensuring optimal stock availability.
  • Computed purchases and received and processed cash or credit payment.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended, selected and located merchandise based on customer desires.
  • Greeted customers to determine wants or needs.
  • Described merchandise and explained use, operation and care.
  • Demonstrated how to use new phone models and accessories.

Education

High School Diploma -

Almega Preparatory Academy

Skills

  • Administrative support
  • Bilingual
  • Insurance verification
  • Verbal and written communication
  • Record filing
  • Document preparation
  • Cash reconciliation
  • Office organization
  • Dental terminology
  • HIPAA compliance
  • Billing procedures

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Dental Front Office Receptionist

Suncoast Community Health Centers
01.2019 - Current

Retail Sales Associate

Metro pcs T-Mobile
08.2015 - 01.2019

High School Diploma -

Almega Preparatory Academy

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Kristalee Cruz