KRISTALESA BELO
Stoneham,MA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Flight Attendant
Delta Air Lines, Inc
01.2023 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Director of Operations
Fabutan Sun Tan Studios
01.2013 - 01.2023
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Oversaw day-to-day production activities in accordance with business objectives.
Manager/Server/Bartender Shift Manager
The Clayton Public House
11.2017 - 04.2018
- Operated POS terminals to input orders, split bills and calculate totals
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements
- Greeted newly seated guests quickly and efficiently
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Representative/ Beauty Consultant
Shoppers Drug Mart
01.2012 - 09.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Global Aesthetics/ Medical Esthetitics
Blanche Mcdonald
Vancouver, BC03-2016
Make Up And Special Effects
New Image College of Fine Arts
Vancouver, BC06-2014
Skills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Hospitality service expertise
- Professional Appearance
- Verbal and written communication
Timeline
Flight Attendant
Delta Air Lines, Inc
01.2023 - Current
Manager/Server/Bartender Shift Manager
The Clayton Public House
11.2017 - 04.2018
Director of Operations
Fabutan Sun Tan Studios
01.2013 - 01.2023
Customer Service Representative/ Beauty Consultant
Shoppers Drug Mart
01.2012 - 09.2013
Global Aesthetics/ Medical Esthetitics
Blanche Mcdonald
Make Up And Special Effects
New Image College of Fine Arts
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