KRISTALL S. HARRIS
Palmdale,CA
Summary
Hardworking and passionate job seeker with strong organizational skills who is eager to attain employment with a company that will be receptive to a dependable and self-motivated employee. One who is experienced with client support and housing solutions. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
16
16
years of professional experience
Work History
Outreach Housing Specialist
Los Angeles Family Housing
05.2023 - Current
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Collaborated with property managers to ensure smooth transitions for new tenants moving into their homes.
- Conducted thorough assessments of applicants' eligibility for housing programs to streamline allocation process.
- Streamlined communication between departments, implementing centralized information sharing platform.
- Quarterly meetings and participation to speak about programs to engage and empower underserved populations.
Front-End Cashier
BURLINGTONS RETAIL STORE
01.2022 - Current
- Maintain cleanliness of front end, provide customer service, return go backs to the floor, receive credit/cash payment, provide credit card applications and provide layaway and product return assistance
- Supervisor: Anna (661)947-3913
Peer Advocate
Los Angeles Family Housing
03.2022 - 04.2023
- Participated in ongoing professional development opportunities to stay current on best practices in peer advocacy.
- Provided feedback to supervisory staff on trends observed among clientele, which informed adjustments made within the organization.
- Developed strong rapport with clients, enhancing overall service quality and client retention rates.
- Maintained accurate documentation of client interactions, allowing for seamless coordination with other team members.
- Educated clients about available community resources, empowering them to make informed decisions.
- Connected at-risk individuals with specialized services, reducing incidents of crisis situations.
- Assisted clients in navigating complex systems, expediting access to essential resources.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery. Inform of my own life story.
Healthcare Provider
MAXIM HEALTHCARE SERVICES
01.2019 - 01.2021
- Provide cohesive patient care for autistic, disabled children and adults
- When required, I bathed, fed and taught normal daily living skills
- Supervisor: Nina Cunanan (661)219-2532
Office Manager
DE AVENUE MEDICAL SUPPLY / QURATZ HILL
01.2009 - 01.2013
- DME Insurance Billing, Insurance verification, Filing, Appointment scheduling, inventory control, DME demonstrations, community Marketing/advertising, as well as, extensive customer service
- Supervisor: Betty Obwui (661)949-0700
Education
J.D. - Medical Assistance
Antelope Valley R.O.P.
Lancaster01.2010
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Antelope Valley College
01.2003
CNA Certificate - Nursing Education
Job Corp. Clearfield
Clearfield, Utah01.1998
Certification - Substance Use Disorder
Tarzana Treatment Center College
Lancaster07-2025
High School Diploma -
Aim Academy (Online Program)
Camp Hill, PA03-2024
Skills
- Excellent communication and people skills (Telecommunication)
- Customer Service Skills
- Cashier / Stocking
- Data entry / Typing (25-30 wpm)
- Public Speaking/Sales experience
- Collections skills
- Proficient in the use of office machines, ie, facsimile machines, Xerox, computers (PowerPoint2010/MicroSoft2010), adding machines and calculators, cash register; multi-line telephone systems
- Case management
- Referrals and networking
- Ability to build and maintain client relationships
- Teamwork and collaboration
Timeline
Outreach Housing Specialist
Los Angeles Family Housing
05.2023 - Current
Peer Advocate
Los Angeles Family Housing
03.2022 - 04.2023
Front-End Cashier
BURLINGTONS RETAIL STORE
01.2022 - Current
Healthcare Provider
MAXIM HEALTHCARE SERVICES
01.2019 - 01.2021
Office Manager
DE AVENUE MEDICAL SUPPLY / QURATZ HILL
01.2009 - 01.2013
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Antelope Valley College
J.D. - Medical Assistance
Antelope Valley R.O.P.
CNA Certificate - Nursing Education
Job Corp. Clearfield
Certification - Substance Use Disorder
Tarzana Treatment Center College
High School Diploma -
Aim Academy (Online Program)
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