KRISTALL S. HARRIS
Palmdale,CA
Summary
Hardworking and passionate job seeker with strong organizational skills who is eager to attain employment with a company that will be receptive to a dependable and self-motivated employee. One who is experienced with client support and housing solutions. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
16
16
years of professional experience
Work History
Outreach Housing Specialist
Los Angeles Family Housing
7843 Lankershim Blvd, North Hollywood, CA 91605
05.2023 - Current
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Collaborated with property managers to ensure smooth transitions for new tenants moving into their homes.
- Conducted thorough assessments of applicants' eligibility for housing programs to streamline allocation process.
- Streamlined communication between departments, implementing centralized information sharing platform.
- Quarterly meetings and participation to speak about programs to engage and empower underserved populations.
Front-End Cashier
BURLINGTONS RETAIL STORE
01.2022 - Current
- Maintain cleanliness of front end, provide customer service, return go backs to the floor, receive credit/cash payment, provide credit card applications and provide layaway and product return assistance
- Supervisor: Anna (661)947-3913
Peer Advocate
Los Angeles Family Housing
7843 Lankershim Blvd, North Hollywood, CA 91605
03.2022 - 04.2023
- Participated in ongoing professional development opportunities to stay current on best practices in peer advocacy.
- Provided feedback to supervisory staff on trends observed among clientele, which informed adjustments made within the organization.
- Developed strong rapport with clients, enhancing overall service quality and client retention rates.
- Maintained accurate documentation of client interactions, allowing for seamless coordination with other team members.
- Educated clients about available community resources, empowering them to make informed decisions.
- Connected at-risk individuals with specialized services, reducing incidents of crisis situations.
- Assisted clients in navigating complex systems, expediting access to essential resources.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery. Inform of my own life story.
Healthcare Provider
MAXIM HEALTHCARE SERVICES
01.2019 - 01.2021
- Provide cohesive patient care for autistic, disabled children and adults
- When required, I bathed, fed and taught normal daily living skills
- Supervisor: Nina Cunanan (661)219-2532
Office Manager
DE AVENUE MEDICAL SUPPLY / QURATZ HILL
01.2009 - 01.2013
- DME Insurance Billing, Insurance verification, Filing, Appointment scheduling, inventory control, DME demonstrations, community Marketing/advertising, as well as, extensive customer service
- Supervisor: Betty Obwui (661)949-0700
Education
J.D. - Medical Assistance
Antelope Valley R.O.P.
Lancaster01.2010
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Antelope Valley College
01.2003
CNA Certificate - Nursing Education
Job Corp. Clearfield
Clearfield, Utah01.1998
Certification - Substance Use Disorder
Tarzana Treatment Center College
Lancaster07-2025
High School Diploma -
Aim Academy (Online Program)
Camp Hill, PA03-2024
Skills
- Excellent communication and people skills (Telecommunication)
- Customer Service Skills
- Cashier / Stocking
- Data entry / Typing (25-30 wpm)
- Public Speaking/Sales experience
- Collections skills
- Proficient in the use of office machines, ie, facsimile machines, Xerox, computers (PowerPoint2010/MicroSoft2010), adding machines and calculators, cash register; multi-line telephone systems
- Case management
- Referrals and networking
- Ability to build and maintain client relationships
- Teamwork and collaboration
Timeline
Outreach Housing Specialist
Los Angeles Family Housing
05.2023 - Current
Peer Advocate
Los Angeles Family Housing
03.2022 - 04.2023
Front-End Cashier
BURLINGTONS RETAIL STORE
01.2022 - Current
Healthcare Provider
MAXIM HEALTHCARE SERVICES
01.2019 - 01.2021
Office Manager
DE AVENUE MEDICAL SUPPLY / QURATZ HILL
01.2009 - 01.2013
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Antelope Valley College
J.D. - Medical Assistance
Antelope Valley R.O.P.
CNA Certificate - Nursing Education
Job Corp. Clearfield
Certification - Substance Use Disorder
Tarzana Treatment Center College
High School Diploma -
Aim Academy (Online Program)