Kristalle Wickersty
Brick,NJ
Summary
Enthusiastic Salon Receptionist with career success providing spa services to guests. Guarantees accurate schedules and responds to guest's questions. Keeps workspace organized and clean while delivering quality communication and administration services. Greets clients warmly to deliver comfort and ease during scheduled visits.
Overview
9
9
years of professional experience
Work History
Hair Salon Receptionist
The Concept Salon
08.2023 - Current
- Operated multi-line telephone system to answer and direct high volume of calls.
- Generated reports to track customer satisfaction and sales.
- Maintained client confidentiality while updating personal information records in the database accurately.
- Enforced spa policies, following company procedures at all times.
- Contributed to social media marketing efforts, showcasing the salon''s work and promoting special offers to attract new clients.
- Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Communicated with spa team members if clients canceled or changed appointment times.
- Handled assignments independently with good judgement and critical thinking skills.
- Coordinated special events and promotions that resulted in increased referrals from satisfied customers.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Efficiently handled high call volumes while remaining professional and courteous under pressure.
- Reduced no-shows by implementing reminder calls or text messages for upcoming appointments.
- Processed payments accurately, handling cash transactions and balancing daily sales reports.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Reception Manager
USA Nails & Spa
06.2018 - 05.2023
- Delighted clients by offering exceptional service every day, offering warm greetings and unsurpassed care for all important details
- Maximized satisfaction by helping customers identify best-fit stylist for personal needs
- Upheld strict financial controls, carefully documenting payments and securing cash funds
- Kept reception area clean, stocked, and presentable for all guests
- Maintained salon efficiency by handling administrative and financial tasks such as paying bills and updating client records.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
- Built and managed processes for tracking and monitoring department performance.
- Streamlined inventory management by establishing an organized system for ordering supplies and tracking usage patterns.
- Organized and updated databases, records and other information resources.
- Excellent communication skills, both verbal and written.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Associate
Walgreens
09.2017 - 06.2018
- Offered customers information about products, services, prices, and special offers
- Drove sales by identifying customer needs and making product and service referrals
- Served as primary point of contact for customer inquires and questions
- Educated customers on promotions to enhance sales
- Answered phones and resolved customer issues and complaints
- Handled exchanges, returns, and refunds to resolve customer complaints.
Crew Trainer
Mcdonald's
07.2015 - 10.2017
- Protected team members by enforcing equipment safety regulations and protective gear requirements
- Satisfied customers with efficient, knowledgeable service from well-trained team members
- Strengthened instructor skills and knowledge with careful evaluations
- Built life-long and job-specific skills in employees using special training classes
- Developed leadership potential at all ranks with targeted programs.
Education
Dipolma -
Paul Mitchell
Brick, NJ07.2019
Dipolma -
Brick Township High School
Brick, NJ06.2018
Skills
- Product sales
- Front desk management
- Complaint resolution
- Transaction reconciliation
- Staff training
- Reservations coordination
- Customer relations
- Schedule coordination
- Salon cleaning
- Supply stocking
- POS system operation
- Strong Organization
- Equipment Troubleshooting
- Basic Math
- Professional Appearance
- Inventory Management
- Scheduling
- Staff Management
- Client Confidentiality
Timeline
Hair Salon Receptionist
The Concept Salon
08.2023 - Current
Reception Manager
USA Nails & Spa
06.2018 - 05.2023
Customer Service Associate
Walgreens
09.2017 - 06.2018
Crew Trainer
Mcdonald's
07.2015 - 10.2017
Dipolma -
Paul Mitchell
Dipolma -
Brick Township High School
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