Summary
Overview
Work History
Education
Skills
Student Pilot Certificate, FTN: C1429598
Timeline
Generic
Kristal M. Morgan

Kristal M. Morgan

Human Resources
East Hampton,NY

Summary

Dedicated work ethic with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality, dependable and quick-learning team player with effective communication and organizational skills.

Overview

21
21
years of professional experience
2
2
years of post-secondary education

Work History

Human Resources Assistant

The Retreat
East Hampton, NY
2023.01 - Current
  • Screened applicant resumes and coordinated both phone and in-person interviews

    · Facilitate benefits enrollment for new staff in EASE (companies’ benefits administration and HR system) so they can make benefit elections.

    · Create company employee personal data spreadsheets for insurance brokers (EPIC) to compare pricing and get competitive rates.

    · Coordinate with Company brokers (EPIC) to help facilitate annual benefits open enrollment meetings.

    · Enter all employee benefit changes in Paychex and in EASE.

    · Ensure effective communication of compensation/benefits plans and policies to employees.

    · Conduct monthly reconciliation of company billing with United Healthcare/Oxford, Guardian, AFLAC, and Clarity to make sure monthly premiums are accurate, eliminating overbilling and making sure employees’ coverage is consistent.

    Recruiting

    · Assist managers with identifying staffing needs and candidates.

    · Assist HR assistant with posting new positions on internal and external sites.

    · Create job announcements for newspaper publications, agencies, and schools.

    · Conduct sourcing, screening resumes, phone screening and interviewing candidates.

    · Identify viable candidates with Managers and Executive Director.

    · Accompany Executive Director with interviewing final candidates.

    · Facilitate employee offer agreements to candidates.

    · Assist HR Assistant with conducting employee background checks and state clearances for employees working at the shelter. State Central Register, Justice Center for the Protection of Persons with Special Needs (SEL) and The Division of Criminal Justice (DCJS).

    · Coordinate new staff start date with candidates and department manager.

    Onboarding

    · Coordinate new employee start dates with the Finance Dept. and Office Administrator to set up computer accounts and funding.

    · Create new employee profiles in Paychex to give employee access to stratus time to complete employee timesheets.

    · Create employee profiles in the EASE system so new staff can make benefits elections during orientation.

    · Train new staff on status time.

    · Complete I-9 information, with two forms of identification.

    New Employee Orientation

    · Conduct three-hour new hire employee orientation with new employees.

    · Review new hire materials with new staff: organizational chart, work hours company mission, dress code, work hours, time off, appraisal process, work standards and performance, performance appraisals, anti-harassment and complaint process, Equal opportunity, sexual harassment, COVID-19 polices.

    · Communicate the employee benefits; medical dental, vision, short term disability, FSA and when they are eligible.

    HRIS Administration

    · Process new hires, employee changes, promotions, transfers, terminations, resignations. I-9, direct deposit, W-4 changes, leave of absences.

    File Administration

    · Audit employee files and records monthly to ensure files are up to date.

    Employee Leave

    · Help communicate, and complete paperwork for employees requesting FMLA, NY State Paid leave, Short Term Disability, and Workers Compensation Disability Paperwork.

    Performance and Compensation

    · Assist with the administration of the company’s annual performance and compensation review process. Consult with the Executive Director on pay-related

    decisions, including merit increases, incentive recommendations, career-related competitive pay, or other adjustments.

    · Advises and coaches managers on resolving employee issues. Personally, manages complex or significant employee relations issues Participate in the investigation and guidance for disciplinary actions.

    Employee Policies

    · Maintain/update employee handbook and HR policies. Support and implement policies throughout the company.

    Employee Training

    · Organize and monitor annual training sessions for both employees and managers. Assist with Employee Assistance Program Training. Help determine topics, identify appropriate speakers/trainers, and coordinate coordination.

    · Train Human Resources Coordinator with HR responsibilities, recruiting, onboarding, benefits, performance management and clearance process.

    Employee Recognition

    · Participates in the planning and execution of employee recognition events and employee award ceremonies.

    Compliance

    · Ensures legal and regulatory compliance, including equal employment opportunity/affirmative action, wage and hour, and work authorization state and federal laws are followed.
  • Answered and redirected incoming phone calls for office.

Flight Operations Coordinator

Heliflite Shares Elite Private Helicopter Service
Wainscott, NY
05.2022 - Current
  • Coordinate, schedule and plan all domestic flight movements in accordance with aircraft capabilities, Federal Aviation Regulations (FAR’s), and company policies
  • Communicate pertinent trip information to Broker and Sales personnel in a professional and timely manner
  • Monitor crew duty time limitations
  • Arrange for aircraft service and handling requirements to expedite flight movement
  • Assist with crew/passenger hotel, transportation and catering as necessary
  • Provide support to Accounting and Parts department with trip, crew, and fuel expenses
  • Monitor the progress of flights in real time (day or night) and provide assistance to maximize the safety of flight and operational efficiency
  • Obtain clearances, permits, and authorizations appropriate to flight operations
  • Conduct preliminary flight planning, including coordinating routes/technical stops, with the assigned PIC
  • Monitor, review for completeness and accuracy, and file all trip records in accordance with Company reporting and audit requirements
  • Ensure compliance with applicable FAA rules, regulations, and company standards
  • On call shifts as needed to provide 24/7 coverage
  • Other duties as assigned by Director of Operations

Flight Coordinator

Doupe Services
Wainscott, NY
06.2021 - Current
  • Accompanied aircraft as member of flight crew in order to monitor and handle cargo in flight.
  • Planned, directed and managed coordination of flight missions for flight crews.
  • Managed crew of fully qualified, properly rested professionals.
  • Posted and interpreted weather reports and decoded sequence reports.
  • Transmitted flight plans and arrival reports to flight and air traffic control centers.
  • Processed local and cross-country flight clearances and checked accuracy of flight plans.
  • Maintained flight logs on incoming and outgoing flights and individual flights.
  • Adhered to safety procedures when managing logistics for pilot and ground crew.
  • Created and implemented filing and organization practices for documents, reports and calendars.
  • Compiled data and prepared aviation operations and aviation safety reports.
  • Reduced regulatory risks by acquiring documents, certificates, clearances and approvals from appropriate agencies.
  • Conducted departure and arrival briefings.
  • Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.
  • Addressed medical emergencies and flight operation obstacles as both first responder and emergency management leader.
  • Developed and implemented emergency procedures, complying with safety regulations and enabling preparation in crisis events.
  • Reviewed aircraft reports, determining proper maintenance schedules are observed and adhered to.
  • Prepared daily flight plans and coordinated with other agencies for seamless operations.
  • Scrutinized and managed flow of incoming and outgoing aircraft, providing guidance and support as needed.
  • Coordinated with other agencies to maintain safe and secure airfield environment.

Cabin Attendant

Pentastar Aviation
Pontiac, Michigan
10.2018 - 06.2021
  • Coordinate with pilots, maintenance and cleaning crews to ensure aircraft is impeccably clean and properly serviced
  • Brief and assist passengers with cabin management systems such as entertainment, high speed data systems and phone capabilities
  • Assist passengers with carry-on luggage
  • Assist passengers with seating for adults and children including passengers with disabilities and children who require restraint systems
  • Maintain complete and detailed working knowledge of all service equipment and procedures of the aircraft on which he/she is assigned
  • Maintain neatness and orderliness of cabin at all times
  • Maintain bedding and locker area on assigned aircraft
  • Coordinate and shop for interior items per the Owner’s request
  • Plan and print menus and weather cards
  • Plan, order, shop, prepare, and serve all meals and beverages
  • Develop and maintain standard stock and source vendors for aircraft cabin, lavatory, and galley
  • Ensure aircraft is prepared to specifications prior to each flight
  • Provide client profiles updates, post-trip reports, catering reports and maintain other required paperwork
  • Create and maintain aircraft specific manual on assigned aircraft
  • Manage expense accounts
  • Attend and maintain currency in all aspects of required training, annual recurrent safety, medical and company Indoc training
  • Other duties may be required, as needed
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Relayed updates and information to passengers after confirming key details with pilot.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Optimized seating arrangements based on changing circumstances and passenger makeup.
  • Improved passenger comfort by distributing pillows and other items and managing noise environment.
  • Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.

FBO CSR

Sound Aircraft Services
East Hampton, NY
03.2018 - 10.2018
  • Greets team members, customers, vendors, visitors and the general public and serves as company liaison in promoting a professional and positive company image per Duncan Aviation customer service standards
  • Initiates dialogue with our guests to understand and exceed their needs (i.e
  • Creating itineraries and arranging customer travel accommodations such as hotel, rental car, catering, restaurants, etc.)
  • Promotes FBO services and fuel supplier programs
  • Develops and maintains relationships with contacts at local hotels, rental car companies, catering providers, etc
  • Informs customers, prepares invoices and bills or receives payment for various company services (i.e
  • Fuel/oil sales, hangar rentals, minor maintenance work, parts, etc.)
  • Sorts, checks and verifies all invoices, created on respective shift, to ensure accuracy of invoices
  • Coordinates with Line Service team to ensure accuracy of fuel inventory and sales
  • Provides administrative support for the company, as requested, (i.e
  • Sorting and organizing filing materials, collating and inserting materials for bulk mailings, relaying company announcements, creating spreadsheets, updating Customer Database, etc.)
  • Assists Accounting department by accurately balancing cash drawer at the beginning and end of each shift, and notifying supervisor of any discrepancies, dispersing cash and credit cards, handling expense reports, etc
  • Provides company switchboard and administrative support and responds and/or directs radio, UNICOM, etc
  • To appropriate company team members via routing calls, the company's paging system, radios, monitoring flight-tracking system and announcing arriving customers, etc
  • Provides transportation for customers as necessary
  • Monitors the company security systems including receiving security-related paperwork and creating security access rights, responding to security/fire alarms and troubles, monitoring vehicles and team members entering through secured gates and doors, issuing keys, etc
  • Performs other related duties as assigned by management.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Administrative Assistant

Douglas Elliman Real Estate, Luxury Real Estate Brokerage
Bridgehampton, NY
02.2015 - 11.2017
  • Oversee all aspects of seller’s transactions from initial contact to executed purchase agreement
  • Prepare all listing materials: pre-listing presentation, Listing Agreement, seller's’ disclosures, comparative market analysis, pull online property profile, research old multiple listing service (MLS) listings and etc
  • Consult and coordinate with sellers all property photos, staging, repairs, cleaning, signage, lockbox, access requirements & marketing activities
  • Obtain all necessary signatures on listing agreement, disclosures and other necessary documentation
  • Coordinate showings and obtain feedback
  • Provide proactive weekly feedback to sellers regarding all showings and marketing activities
  • Coordinate all public open houses and broker open houses
  • Input all listing information into MLS and marketing websites and update as needed
  • Submit all necessary documentation to the office broker for file compliance
  • Input all necessary information into client database and transaction management systems
  • Run and execute day-to-day activities of a real estate business unit
  • Answer and respond to customer inquiries and needs
  • Handle and process customer needs and requirements relating to real estate deals
  • Interact with clients, owners, tenants and lessees and handle their requests and needs
  • Assist and support real estate attorneys in handling litigation cases
  • Prepare drafts, agreements, leases and other related documents
  • Assist and support administrative staff in processing customer requests
  • Interact, plan and schedule meetings and conferences between tenants, owners, communities, project developers and
  • Attorney’s
  • Maintain and manage all databases relating the real estate functions and activities
  • Ensure compliance of all laws, local, state and federal laws relating to real estate transactions.
  • Scheduled office meetings and client appointments for staff teams.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Created and maintained databases to track and record customer data.
  • Developed strategies to streamline and improve office procedures.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Accounts Payable Specialist Administrative Assist.

Moore Capital Management, LP
Southampton, New York
06.2015 - 11.2015
  • Ability to work independently and in conjunction with Estate Property Managers confidentially in a fast-paced and high volume environment with emphasis on accuracy and timeliness; strong problem solving skills, basic accounting principles knowledge, documentation skills, data analysis and multi-tasking skills
  • Responsible for weekly payroll
  • Verify that transactions comply with financial policy and procedures
  • Prepare batches of invoices for data entry
  • Review all invoices for appropriate documentation and approval prior to payment through Dynamics system
  • Sort and distribute incoming mail
  • Process 3 way P.O
  • Matching invoice up to 50 plus line items
  • Prioritize invoices according to statement terms
  • Audit and process credit card bills through PaymentNet system
  • Respond to all vendor inquiries
  • Reconcile vendor statements, research and correct discrepancies
  • Assist in month end closing
  • Maintain files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices
  • Assist with other special projects as needed.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
  • Contributed to producing and interpreting improved finance related methods to establish consistency with accounts payable prerequisites.
  • Stored office and client records on secured server to prevent data losses, conducting regular backups.
  • Reconciled bank accounts to verify accuracy of cash records.
  • Assisted manager in formulating year-end financial reports to determine financial performance of companies.
  • Evaluated financial records to detect errors and discrepancies.

Human Resources Assistant

Peconic Bay Medical Center
Riverhead, New York
10.2008 - 06.2016
  • Responsible for contributing to the accomplishment of Human Resources practices and objectives that provides an employee oriented, high performance culture that emphasizes empowerment, quality, productivity and standards, goal attainment, and the recruitment and ongoing development of a superior workforce
  • Assisted Vice President in full scope of Human Resources: Generalist and Specialist duties in provision of special projects
  • With development and maintenance of employee handbook, ensuring consistency and compliance with Human Resources
  • Policy and procedures
  • Assisted Employment Manager with on - going recruitment, by coordinating job posting according to union, internally and on website, reviewing resumes, and reference check
  • Process newly appoint individuals through paperwork, run background checks, reference checks and clear new employees through the hiring process in a time sensitive manner
  • Setting up and keeping employee files up - to - date by JHACO standards
  • Assisted VP in preparation of grievances and arbitrations
  • Assisted Benefits Compensation Manager with administration including claim resolution, change reporting, and communicating benefit information to all employees
  • Receive and prepare applications for distribution to all departments
  • Prepare employee status change for Vice President and H.R Director’s approval
  • Maintain paperwork needed for hospital wide orientation as well as forms necessary for processing new hires
  • Responsible for analyzing, maintaining and logging annual, probationary, compliance evaluations using JHACO standards
  • Maintain professional office atmosphere during high volume time.

Education

Regents - Liberal Arts And General Studies

Westhampton Beach High School
Westhampton Beach, NY
09.2000 - 06.2002

Skills

75 WPM typing speed

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Student Pilot Certificate, FTN: C1429598

 Student Pilots License (SPL) issued by the Federal Aviation Administration (FAA) as certified proof that I have met the eligibility requirements and passed all testing to become a student pilot, allowing me to fly with a certified flight instructor (CFI) as I work to earn my private pilot's license. 

Timeline

Human Resources Assistant

The Retreat
2023.01 - Current

Flight Operations Coordinator

Heliflite Shares Elite Private Helicopter Service
05.2022 - Current

Flight Coordinator

Doupe Services
06.2021 - Current

Cabin Attendant

Pentastar Aviation
10.2018 - 06.2021

FBO CSR

Sound Aircraft Services
03.2018 - 10.2018

Accounts Payable Specialist Administrative Assist.

Moore Capital Management, LP
06.2015 - 11.2015

Administrative Assistant

Douglas Elliman Real Estate, Luxury Real Estate Brokerage
02.2015 - 11.2017

Human Resources Assistant

Peconic Bay Medical Center
10.2008 - 06.2016

Regents - Liberal Arts And General Studies

Westhampton Beach High School
09.2000 - 06.2002

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Kristal M. MorganHuman Resources