KRISTALYN WALDMAN
Auburn,AL
Summary
Accomplished Office Assistant with over 11 years of experience in medical and professional office environments. Adept at managing high-volume calls and direct inquiries, orchestrating supplies, records, and schedules to ensure office teams are prepared for daily operations. Skilled in utilizing various software to create professional-grade spreadsheets, reports, and correspondence. Possesses a diligent and respectful approach to client and colleague interactions.
Overview
8
8
years of professional experience
Work History
Front Desk Coordinator
Calmar Pain Relief
Bonita Springs, FL
05.2020 - 01.2021
- Responsible for answering phones, scheduling treatments, checking in and out patients, correspond via email with patients, collecting treatment cost/copays through CareTracker.
Patient Service Representative
Riverchase Dermatology
Fort Myers, FL
03.2016 - 10.2017
- Responsible for answering multiple phone lines, checking in and out patients, maintaining all providers schedules throughout the week, collecting balances/copays and deductibles at time of services through Athena and EMA.
Receptionist
Associates in Medicine & Surgery
Naples, FL
06.2015 - 03.2016
- Responsible for answering multiple phone lines, patient check in, release and follow up, insurance verification, scheduling/confirming appointments, collecting copays/balances and scanning and signing docs through eClinical.
Bookkeeping/Receptionist
Executive Support Services
Naples, FL
10.2012 - 06.2015
- Responsible for operating a multi-company switchboard (40+ individual lines), managing client's office calendars, schedule mediations for several law firms, processing client bank transactions upon request and QuickBooks data entry.
Education
Skills
- EClinical/EMA/Caretracker
- Customer/Patient Management
- Team Oriented Environments
- Microsoft Office/Organization
- Conflict Resolution
- Medical Charting
- Billing support
- Medical Terminology
- Medical Billing
- Insurance Verification
- HIPAA Guidelines
Client Relations Experience
EXCEEDED CUSTOMER EXPECTATIONS IN AN ARRAY OF SETTING FROM WAITRESSING AT AQUA SEAFOOD & STEAKS RESTAURANT (NAPLES) TO BARTENDER AT THE ROBERT TRENTJONES GOLF TRAIL AT GRAND NATIONAL (ALABAMA).
References
References available upon request.
Timeline
Front Desk Coordinator
Calmar Pain Relief
05.2020 - 01.2021
Patient Service Representative
Riverchase Dermatology
03.2016 - 10.2017
Receptionist
Associates in Medicine & Surgery
06.2015 - 03.2016
Bookkeeping/Receptionist
Executive Support Services
10.2012 - 06.2015
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