Krista M. Gregory

• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Built relationships with customers to encourage repeat business.
• Answered customer questions about sizing, accessories, and merchandise care.
• Engaged with customers to build rapport and loyalty.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Managed returns, exchanges and refunds in accordance with store policy.

My duties included assisting in graphic design and custom logo design,

operated plotter machine and computer program, heat press machine,secretarial duties, and open and closing the office. Office skills include emails, contacting business associates, and Photoshop.

My duties included cold calling customers, home shows at the Sandy Expo Center, and office duties that included faxing, using a copy machine, and appointment confirmations.

My duties included doing surveys for IHC, University of Utah Hospital, Salt Lake Regional Hospital, and political surveys. I used scripted computer programs, typing, and automatic dialers.

My duties included cold calling existing customers and up grading ticket packages.