Summary
Overview
Work History
Education
Skills
Timeline
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KRISTA MAKAYLA WISEMAN

Phoenix,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Onboarding Rescue Specialist

DoorDash
06.2023 - Current
  • Assist Merchants in their DoorDash onboarding process
  • Rescue numerous Merchant accounts to complete the onboarding process
  • Make contact via email/ phone/ text to collect missing onboarding information
  • Work closely with leadership to identify trends
  • Organize, streamline, and oversee the onboarding process for new Merchants
  • Communicate efficiently with internal staff to ensure appropriate account set up
  • Understanding of details involved in account setup including pricing and fee structures
  • Manage and prioritize projects such as the Fraud Outreach Pilot

Escalated Merchant Support Specialist T3

DoorDash
02.2021 - 05.2023
  • Troubleshoot and make profile adjustments
  • Investigate and resolve escalated Merchant issues
  • Follow appropriate work flow
  • Handling information and investigations of sensitive nature with an empathetic approach
  • Identify and flag fraudulent behavior on live calls
  • Dive into multiple support channels to provide answers for Merchants
  • Stay up to date with announcements and updates
  • Deliver resolutions to complex issues
  • Assist new hires with training/ shadowing

Debt Collector

CMG
01.2020 - 01.2021
  • Arrange for debt repayment based on the customers’ financial situation
  • Handle inbound and outbound calls
  • Process credit card transactions
  • Skip tracing
  • Negotiating
  • Verifying accounts

Server

Keegans Grill
01.2017 - 01.2020
  • Familiarizing guests with menu and daily specials
  • Memorize details of daily specials, seasonal menu items and options, as well as rotating craft beer/ wine options
  • Handle cash and money drops
  • Accurately record food and drink orders, running multi-course meals, and tallying bills
  • Provide excellent customer service

Education

BYU-Idaho
Rexburg, ID

Rio Salado College
Tempe, AZ

High School Diploma -

Shasta High School
Redding, CA
2011

Skills

  • Communication
  • Investigations, scheduling calls, conducting follow ups
  • Willing to learn/ Quick learner
  • Great customer service skills
  • Punctual and efficient
  • Accuracy and attention to detail

Timeline

Onboarding Rescue Specialist

DoorDash
06.2023 - Current

Escalated Merchant Support Specialist T3

DoorDash
02.2021 - 05.2023

Debt Collector

CMG
01.2020 - 01.2021

Server

Keegans Grill
01.2017 - 01.2020

BYU-Idaho

Rio Salado College

High School Diploma -

Shasta High School

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KRISTA MAKAYLA WISEMAN