Krista Marie Waller
Huntersville,NC
Summary
. Highly organized and detail oriented. Dependable employee serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level detention officer position.
Overview
14
14
years of professional experience
Work History
Patient Care Coordinator
Atrium Healthcare
01.2024 - 03.2024
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Answered incoming calls, scheduled appointments and filed medical records.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Worked with patients to schedule tests and procedures.
Property Manager Office Administrator
Association Management Logistics
03.2022 - 11.2023
- Enhanced tenant satisfaction by addressing maintenance and repair requests promptly and efficiently.
- Streamlined office operations for increased efficiency by implementing digital filing systems and automating routine tasks.
- Interacted with customers by phone, email, or in-person to provide information.
- Improved cash flow management by closely monitoring rent collection, diligently pursuing outstanding balances, and negotiating payment plans when necessary.
- Coordinated legal proceedings in cases of eviction or other disputes involving tenants or contractors in accordance with applicable regulations.
Customer Care Specialist
International Rx
01.2021 - 03.2023
- Maximized customer satisfaction by managing clients profiles. Doctor's information and their prescriptions.
- Developed and implemented patients calendars of orders and their refills of diabetic and other specialty medications
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer needs through competent customer service and prompt problem-solving.
Assistant Manager
Modern Salon and Spa
08.2016 - 01.2021
- Answer phone calls regarding all 5 locations
- Manage 50+ stylists books, clients, and price listings
- Extensive knowledge of price listing on guest services, retail, as well as service providers
- Check in guests while maintaining the daily flow of the salon floor
- Manage stylists personal work schedule as well as fellow guest respresentatives
- Manage daily inventory of color products as well as front of the salon retail products
- Ensure retention of clients and stylists productivity.
Manager In Training
Aerie
01.2014 - 10.2015
- Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Fulfilledcustomer shipping needs using UPS and USPS methods
- Completed weekly schedules according to payroll policies
- Trained all new managers on store procedures and policies.Wrote order supply requests to replenish merchandise
- Trained staff to deliver outstanding customer service
- Contributed to merchandising ideas at team sale meetings.
Lead Sales Associate
Honolua Surf Co
06.2013 - 03.2014
- Opened and closed the store, which included counting cash drawers and making bank deposits
- Helped customers select products that best fit their personal needs.Educated customers on product and service offerings
- Offered exceptional customer service to differentiate and promote the company brand.Completed floor replenishment to guarantee size availability and promote customer satisfaction
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.Informed customers about all product lines and services offered by the company
- Exceeded personal sales goals for 2 quarters in a row.
Banquet and Catering
Marriott - Kailua
01.2010 - 03.2011
- Assisted diners with seating as needed, handled payment from customers and made change as necessary
- Checked the quantity and quality of received productsGreeted guests and sat them at tables or in waiting areas
- Performed serving, cleaning, and stocking duties in establishments
- Placed food servings on plates and trays according to orders or instructions
- Planned and prepared food for parties, holiday meals, luncheons, special functions, and other social events
- Prepared a variety of foods according to customers' orders or supervisors' instructionsWrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staffMaintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Education
Associate of Arts - Graphic Design And Minor in Exercise Science
UNC Charlotte
Charlotte, NC2007
High School Diploma -
Cannon School
Concord, NC2004
Skills
- Personnel training and development
- Patience and Tolerance
- Reliability
- Excellent Communication
- Problem-solving abilities
- Strong attention to detail and highly organized
- Decision-Making
- Adaptability
- Conflict resolution skills
- Detail-oriented
- Emergency Response
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 30 staff members.
- Drove overall improvements to quality assurance and patient satisfaction initiatives by removing bottlenecks to effective care.
- Developed improved tracking and assessment system to increase patient care standards.
Timeline
Patient Care Coordinator
Atrium Healthcare
01.2024 - 03.2024
Property Manager Office Administrator
Association Management Logistics
03.2022 - 11.2023
Customer Care Specialist
International Rx
01.2021 - 03.2023
Assistant Manager
Modern Salon and Spa
08.2016 - 01.2021
Manager In Training
Aerie
01.2014 - 10.2015
Lead Sales Associate
Honolua Surf Co
06.2013 - 03.2014
Banquet and Catering
Marriott - Kailua
01.2010 - 03.2011
Associate of Arts - Graphic Design And Minor in Exercise Science
UNC Charlotte
High School Diploma -
Cannon School
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