Summary
Overview
Work History
Education
Certification
Timeline
Generic
Kristan Brandon

Kristan Brandon

Charlotte,NC

Summary

Highly skilled and enthusiastic Clinical Lead looking to leverage my experience in healthcare administration and clinical management, seeking a challenging role as a Supervisor or Manger where I aim to enhance operational efficiency, optimize patient care delivery, and foster a collaborative and patient-centric environment within a dynamic healthcare setting.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Clinical Lead

Atrium Health - LCH Schoolbase Virtual Care
07.2022 - Current
  • Served as a key liaison between patients, families, and healthcare providers to ensure seamless communication and appropriate care planning.
  • Provides administrative support to the medical staff departments. Responsibilities include preparation of meeting material, attendance, record and produce minutes, providing all follow up as requested by the medical staff or administration.
  • Acts as an education resource between patient families and medical practices.
  • Services and Corporate Risk Management and/or Quality Assessment on policies and procedures as department Safety Champion.
  • Assists in the preparation of all end-of-year correspondence for Medical Staff.
  • Monitored, analyzed, and corrected staff performance and worked with senior manager to raise standards of practice.
  • Manages the clinical response time for messages, prescriptions and lab results and provides the highest level of customer service.
  • Performs medication administration including injections and immunizations when needed.
  • Takes vital signs and patient assessment prior to physician visit.
  • Ordered and restocked medical supplies for both Schoolbased Virtual Department and On Demand Virtual Department.
  • Assists providers during procedures and examination and performs instrument and room clean up in accordance with OSHA standards.
  • Oversee CLIA approved waived laboratory tests and practice-specific diagnostic testing in adherence to CLIA standards.
  • Symplr-time management to prevent OT complete edits by next day.
  • Improved patient outcomes by implementing evidence-based clinical protocols and guidelines.
  • Enhanced team performance by providing regular supervision, training, and professional development opportunities.
  • Led clinical audits to identify areas of improvement, resulting in higher quality care standards.
  • Assisted with hiring processes for new team members, ensuring alignment with organizational values and skills requirements for high-quality patient care delivery.

Registered Medical Assistant II

Atrium Health- Resource Team
09.2017 - 07.2022
  • Demonstrates the knowledge and skills necessary to provide care for newborn, pediatric, adolescent, adult,
    and/or geriatric population of patients, as pertinent to the scope of the specialty of the office setting.
  • Completes patient intake/rooming and any necessary point of care testing.
  • Assists with patient prescription refills, appointment scheduling, and referral authorization.
  • Performs QC and maintenance for Point of Care in-office testing machines including CBC machines.
  • Demonstrates critical thinking skills and decisive judgment in hectic environments and possess the ability to work cohesively on a team and independently with minimal supervision.
  • PRN float, inpatient, outpatient, medical group and urgent care service lines.
  • Triaged patients and performed vital checks for patient flow facilitation.
  • Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
  • Aided in the prevention of illnesses by administering vaccinations according to established protocols.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.

Restaurant Front of House Manager

Cantina 1511
06.2013 - 03.2017
  • Increased employee productivity through effective scheduling, training, and performance evaluations for all front of house staff.
  • Enhanced customer satisfaction by efficiently managing front of house operations and addressing guest concerns promptly.
  • Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.
  • Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
  • Implemented inventory control measures to reduce waste, lower food costs, and improve overall profitability.
  • Conducted regular staff meetings to provide updates, address concerns, and maintain open lines of communication among team members.
  • Performed cash handling activities and secured nightly bank deposits.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.

Senior Medical Billing Specialist

HCA Healthcare Inc.
10.2015 - 07.2016
  • Streamlined billing procedures for increased efficiency and reduced errors.
  • Increased accuracy in claims submissions, resulting in higher reimbursement levels.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Verified accuracy of accounts payable payments, resulting in 20 % reduction in payment errors and check reissues.
  • Collaborated with customers to resolve disputes.
  • Managed team of billing specialists, ensuring accurate and timely submission of claims.
  • Conducted thorough reviews of denied claims, identifying root causes and implementing corrective actions.

Education

High School Diploma -

Graham High School
Bluefield, VA
06.2003

Bachelor of Science - Nursing

Queens University of Charlotte
Charlotte, NC

Bachelor of Science - Healthcare Mangement

DeVry University
Villa Park, IL
01.2025

Diploma - Medical Assisting

Kings College
Charlotte, NC
07.2017

Certification

  • Certified Basic Life Support
  • Youth & Adult Mental Health First Aid
  • Registered Medical Assistant
  • CPI (Crisis Prevention Institute)
  • SPICE Certified (Infection Control & Epidemiology)

Timeline

Clinical Lead

Atrium Health - LCH Schoolbase Virtual Care
07.2022 - Current

Registered Medical Assistant II

Atrium Health- Resource Team
09.2017 - 07.2022

Senior Medical Billing Specialist

HCA Healthcare Inc.
10.2015 - 07.2016

Restaurant Front of House Manager

Cantina 1511
06.2013 - 03.2017

High School Diploma -

Graham High School

Bachelor of Science - Nursing

Queens University of Charlotte

Bachelor of Science - Healthcare Mangement

DeVry University

Diploma - Medical Assisting

Kings College

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Kristan Brandon