Kristan Frontz

• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Developed professional, timely and accurate a proposals (PowerPoint and Word) to maximize potential to maintain current accounts and secure additional business, this included maintenance and development of division templates
• Maintained SalesForce records, created reports and dashboard as well as led weekly sales meeting to report on business development opportunities
• Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
• Propelled continuous improvements and strategically implemented procedures to improve effectiveness of division and staff
• Onboarded new employees, including training, mentoring and new hire documentation.
• Applied internal clients feedback to develop process improvements and support long-term business needs.
• Developed and maintained cross-divisional relationships as well as with client and suppliers through continual and consistent communication.
• Offered office-wide technical support and training, including troubleshooting issues and optimizing usage.
• Improved operational planning and business frameworks to enhance resource utilization and improve efficiency.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Conferred with executive management on departmental policies and projects.
• Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Drafted agendas, recorded minutes and created documents (PowerPoint, Word) for all-hands, team and annual meetings.
• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
• Developed team communications and information for meetings.
• Previously held positions within Two Labs/Pennside as Senior Administrative Assistant, Technical Writer and Office Manager

• Acted as a liaison between Executive team, Sales, Customer Care Center, Management Services and SErvice Organization
• Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
• Introduced higher standards for customer service and increased efficiency by streamlining operations.
• Provided training via WebEx training sessions utilizing PowerPoint presentations as well as classroom setting on any new Sales Packages, on-line tracking systems and web reports used by the sales force
• Provided support the sales team to enhance their sales effectiveness and reduce their non-selling activities through coaching, training and problem resolution
• Acted independently in determine the appropriate course for resolution to escalate Customer Issues
• Supervised 8 employees and assessed performances
• Completed special projects by using effective decision making, critical thinking and time management skills.
• Previously held positions as Executive Assistant to the Director of Finance and Sales

Award

• Beyond the Call of Duty award for BY05 presented by the Area Vice President

• Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
• Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
• Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff meeting.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Worked with senior management to initiate new projects and assist in various processes.
• Designed effective PowerPoint presentations for internal and external clients
• Researched, proposed and implemented office vendor agreements to decrease costs and improve services.

Awards

• (2) Galaxy Scientific Corporation Employee Efficiency Awards for outstanding Company-Wide Cost Reduction Recommendation and Implementation

Administrative Assistant

• Assisted with overall efficiency of the Business Unit while providing support for the GEneral Manager up to the Executive LEadership team in overall account and business management
• Produced monthly staffing plans, reports, including management and generation of the budget
• Managed urgent client issues in absence of the General Manager/Account Manager
• Created client quarterly report presentations (PowerPoint and Excel documents)
• Managed office and equipment
• Reconciled Client Settlement Statement as well as Profit and Loss statements

Project Designer

• Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
• Improved proposal content and design through consistent hard work and dedication to Business Development Services
• Exceeded goals through effective task prioritization and great work ethic.
• Produced sales proposals in a professional, timely and accurate manner to maximize potential to maintain current accounts and secure additional business
• Consistently updated products and services database for proposals
• Managed multiple projects in an extremely deadline oriented service area
• Assisted with pro-forma financials for accuracy and completely so that realistic financial projections can be determined
• Consulted with internal clients in order to strategize presentation approach

Corporate Travel Services Associate

• Provided comprehensive and cost-effective travel services to corporate clients
• Successfully complete Rosenbluth's eight week Apollo training course
• Exceeded productivity levels in transactions and phone calls
• Facilitated tours of the Philadelphia Headquarters Reservations center as well as provided demonstrations for current and prospective clients

Leader in Learning

• Coordinated and facilitated various learning experiences for the associates
• Organized programs to improve knowledge and efficiency of the Business Unit
• Created and organized Benchmarking and Incentive Programs