Kristan Green
Mount Juliet,US
Summary
I have the ability to work well under pressure by always putting the client first by analyzing the customer needs and financial information and providing a swift resolution. I excel in high pressure environments by remaining calm, keeping a positive attitude, and communicating efficiently whether verbally or keeping clients accounts up to date with all interaction. Proficient skills in Microsoft Office Suite with a strong focus in Excel, Word and Powerpoint.
Overview
5
5
years of professional experience
Work History
Valet Supervisor
PMC
06.2023 - 05.2024
- Conducted routine safety inspections to identify potential hazards or maintenance needs, reducing the risk of accidents or property damage while maintaining a safe environment for both staff and guests.
- Conducted regular performance evaluations for continuous improvement of valet operations and staff development.
- Established employee recognition programs, promoting teamwork and celebrating individual achievements within the department.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
Customer Service Representative
Asurion
04.2022 - 05.2023
- Maintaining exceptional customer service while providing remote support for customers inquiries about lost or damaged devices and resolving customer issues.
- Assist customers with device set up, device education and processing insurance claims.
- Identify, analyze, and resolve technical issues related to any electronic device.
- Place outbound follow up call to ensure satisfaction of our resolution.
Customer Service Representative
Journeys Call Center
09.2020 - 02.2022
- Answer inbound calls, chats, emails, and texts to assist customers and store employees.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Effectively multitask while managing constant incoming calls interactions.
- Identify and assess customer needs, to resolve customer issues and end great customer satisfaction.
Digital Sales
Comcast
01.2019 - 03.2020
- Successful completion of sales education and training activities within an established time frame.
- Engaging customers and prospects to grow existing business.
- Identifying new business opportunities using an effective call cycle strategy.
- Utilizing consultative selling skills and pricing strategies to develop value propositions that meet customer needs.
Education
High School Diploma -
Antioch High School
Antioch, TN05.2020
Skills
- Customer Service
- MS office
- Data Entry
- Time management
- Communication skills
- Memorization
- Conflict Resolution
Timeline
Valet Supervisor
PMC
06.2023 - 05.2024
Customer Service Representative
Asurion
04.2022 - 05.2023
Customer Service Representative
Journeys Call Center
09.2020 - 02.2022
Digital Sales
Comcast
01.2019 - 03.2020
High School Diploma -
Antioch High School