Kristan Higareda
Lennar Homes
Patterson,CA
1
Certification
6
years of professional experience
Adaptable operations and customer support professional known for clear communication, strong organization, and calm handling of difficult situations. Background includes supervising 50+ associates, training new hires, and improving workflow through accurate reporting and problem-solving, with a focus on dependable service and efficient results.
Work History
Customer Care Representative
4 Years 6 Months- Documented customer interactions accurately in CRM systems to maintain complete service records.
- Coordinated with construction and warranty teams to resolve service requests and schedule follow-up.
- Guided homeowners through closing, move-in, and post-closing processes with clear communication.
- Managed multiple customer cases while maintaining consistency, accuracy, and professionalism.
- Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Provided training support for new hires related to customer service processes and procedures.
Process Assistant
1 Year 10 Months- Monitored labor assignments and adjusted staffing to support operational demand and shift priorities.
- Coordinated daily workflow to maintain safety, quality, and productivity standards across assigned process area.
- Trained associates on standard work, process changes, and Amazon safety expectations.
- Reviewed process performance and escalated issues affecting throughput, accuracy, or associate experience.
- Managed and supervised over 50 associates at a time while maintaining proper flow and tasks.
Education
High School Diploma
- 3.5 GPA
- JROTC Member
Skills
Customer Service
Complaint Handling
Quality Assurance
Documentation and Reporting
Data Entry
Root cause analysis
Analytical Thinking
Time Management
Multitasking and Organization
Empathy and Patience
Certification
- Certified OSHA 10
- CPR & First Aid, ProCPR - July 2025-July 2027
- Project Management Certified - September 2025
Timeline
Customer Care Representative
Lennar Homes
03.2022 - 09.2026Read More
Process Assistant
Amazon
05.2020 - 03.2022Read More
Bonds Academy
High School Diploma
Read More