Kristan Johnson
Lannon,WI
Summary
Highly organized assistant manager skilled in in boosting customer
satisfaction. Experienced in customer service, team leadership, and
problem-solving with a proven ability to manage daily operations and
resolve customer complaints effectively. Skilled in money handling and
organizational tasks, with strong computer proficiency.
After having to leave workforce previously due to health issues, now
ready to leverage my extensive background to excel as a Customer
Service Representative and support a new team.
Overview
13
13
years of professional experience
Work History
Office Manager
Sterling Incorporated
01.2000 - 12.2012
Managed day to day operations of the office, such as ordering supplies, maintaining equipment, helping sales associates and managing calendars.
Resolved customer inquiries and complaints with timeliness and professionalism.
Created and maintained filing systems to ensure accurate record and inventory keeping.
Would assist with product sales when needed
Worked with external vendors for product repairs or issues.
Communicated with onsite goldsmith for product designs and repairs.
Assistant Manager
Diamond Nexus Labs
01.2007 - 07.2010
Trained new employees in product knowledge, customer service protocols, cash handling procedures.
Resolved customer complaints quickly and effectively while maintaining high level of professionalism in a timely manner.
Helped oversee the daily operations of the department, managing staff and inventory.
Interacted with other departments in resolving issues.
Involved in developing product promotional tasks and implementation.
Education
High School Diploma -
Sussex Hamilton
Sussex, WI07-2000
Skills
- Office operations management
- Customer service excellence
- Staff training and development
- Inventory control
- Vendor relationship management
- Calendar management
- Filing system organization
- Cash handling procedures
- Product sales support
- Product promotional strategies
- Interdepartmental communication
- Quality assurance practices
- Time management skills
- Budget tracking and reporting
- Team leadership skills
- Event planning and coordination
- Customer service
- Office management
- Organizational skills
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Document management
- Scheduling
- Employee supervision
- Employee training
- Complaint resolution
Timeline
Assistant Manager
Diamond Nexus Labs
01.2007 - 07.2010
Office Manager
Sterling Incorporated
01.2000 - 12.2012
High School Diploma -
Sussex Hamilton