Hi, I’m
Kristan-Joy Medeiros Garcia
Medical Billing
Hilo,HI
Summary
Dedicated customer service and billing specialist with diverse skills, seeking a position to demonstrate ability to remain calm in emergency situations. Experienced in providing exceptional customer support and efficiently resolving billing inquiries. Committed to delivering top-notch service and building strong client relationships. Eager to contribute expertise and enhance the success of a dynamic team.
Overview
24
years of professional experience
1
Certification
Work History
Sack N Save Grocery Store
Office Clerk
05.2023 - 02.2024
Job overview
- We staff our customer service counters and provide many services to our customers and employees, including:
- Answering and routing phone calls
- Solving problems
- Western Union
- Money Orders
- Selling postage stamps
- Balancing cashier tills, manager tills and the safe
- Preparing store deposits
- Completing necessary paperwork
- Provided support for cashiers at the register and service counter
- Provided clerical support to company employees by copying, faxing, and filing documents
- Responded to inquiries from callers seeking information
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Maintained composure in stressful situations and continued to provide helpful and kind guest services
- We also work with computers, adding machines, cash register systems, and frequently use the store intercoms to make announcements and to contact various departments
- In addition, we must be able to perform all duties of a cashier
Hawaii County, Civil Defense
Contact Tracer
08.2020 - 11.2020
Job overview
- Contacted visitors for compliance with mandatory 14-day quarantine, communicated in a professional and empathetic manner
- Interact with tourist and residents over the phone and through email
- Provide information in response to inquiries about being quarantined and services
- Answer tourist and residents questions about the program
- Used effective questioning techniques to verify or confirmed information and compliance with mandatory 14-day quarantine
- Ability to place grocery list, personal hygiene list and household cleaning items list into a computer program for people who are in quarantine
- Develop knowledge of their health and follow through
- Ability to manage stressful and challenging situations
- Treat tourist, residents, peers and management with courtesy, sensitivity, dignity and respect
- Advise management of any problems as they relate to contact tracings
- Accurately collected and recorded information to appropriate forms on data systems
- Performed daily administrative tasks such as maintaining information files and processing paperwork
- Communicated effectively with supervisors and peers
- Operated a computer, laptop and iPad for data entry
- Always maintained confidentiality of personal information
- Solve problems with desire to produce exceptional results
- Able to sit at a desk to do administrative duties
- Performed other related duties as required
Dr. Robert Atebara, DDS
Customer Service Representative/Billing Specialist
04.2019 - 04.2020
Job overview
- Performed office functions like filing, answering phones, scheduling appointments and prepare charts for new patients
- Accurately audit and complete ongoing reviews of all patients' clinical records to ensure documentation and performance compliance
- Accurately maintain current, overflow, and discharge record filing system
- Ability to prioritize and organize workload to ensure deadlines are met
- Ability to manage stressful and challenging situations
- Accurately handled cash daily
- Accurately handled petty cash daily/weekly
- Accurately used ICD-10 coding to code fee tickets
- Processed claims accurately and efficiently
- Accurately and efficiently processed billing charges and payments to patients account
- Follow up on 30, 60, 90 and 120 day claims
- Print out daily reports
- Closed out the months reports and filed them appropriately
- Worked with insurance companies for approvals and payments
- Maintains engagement with team while performing individual duties
- Worked co-operatively with peers and management to achieve shared goals and openly shares information and knowledge
- Treated others with courtesy, sensitivity, dignity and respect
- Considers and responds appropriately to the needs and feelings of different people in different situations
- Made clear and oral presentations to the patients and management alike
- Listens effectively and clarifies information as needed
Department of Homeland Security - TSA
Transportation Security Officer (TSO)/Lead Transportation Security Officer (LTSO)
10.2008 - 09.2016
Liberty Tax Service
Tax Preparer
12.2005 - 04.2011
Job overview
- Company Overview: Seasonal
- Performed office functions such as: filing, answering phones, scheduling clients, setting up charts for new/returning clients, making copies of tax returns for clients as well as for the office
- Prepare returns for clients by using the liberty tax program and making sure to ask all the right questions in order to do an accurate return in the most efficient way
- Maintains engagement with team while performing individual duties
- Works co-operatively with others to achieve shared goals and openly share information and knowledge
- Treat others with courtesy, sensitivity, and respect
- Makes clear and oral presentations to the clients
- Listens effectively and clarifies information as needed
- Accurately handled cash daily
- Seasonal
Medical Management Associates, Inc
Clerical Assistant
10.2005 - 10.2006
Job overview
- Performed office functions such as: filing, answering phones, setting up appointments, preparing charts for new patients, ICD-9 coding, transcribing physicians notes into a report, code fee tickets, processing claims, post billing charges and payments to patients account, follow up on 30, 60, 90 and 120day claims, and print out daily reports
- Maintains engagement with team while performing individual duties
- Works co-operatively with others to achieve shared goals and openly share information and knowledge
- Treat others with courtesy, sensitivity, dignity and respect
- Considers and responds appropriately to the needs and feelings of different people in different situations
- Makes clear and oral presentations to the patients as well as office management
- Listens effectively and clarifies information as needed
- Accurately handled cash daily
Y. Hata & Co., Ltd
Office Administrative Assistant
12.2003 - 07.2005
Foodland Supermarket
Accounts Payable Clerk & Office Store Clerk
01.2002 - 01.2003
Fairmont at Mauna Lani
Front Desk Clerk
01.2001 - 01.2002
Naniloa Resort
Front Desk Clerk
01.2000 - 01.2001
Education
Ultimate Medical AcademyHilo, HI
Associate's degree from Billing and Coding
03.2018
Hawaii Community CollegeHilo, HI
Postsecondary Education from Accounting/Hotel Management
05.2009
Hawaii Community CollegeHilo, HI
Postsecondary Education from Accounting/Hotel Management
01.2000
Hilo High SchoolHilo, HI
Diploma from General Studies
01.1990
Skills
- Medical Coding
- CPT Coding
- ICD-9
- ICD-10
- Medical Billing
- Insurance Verification
- Medical Terminology
- Medical Records
- Medical Transcription
- HIPPA
- Customer Service
- Front Office
- Typing
- 10 Key Data Entry
- Accounts Receivable
- Accounts Payable
- Accounting
- QuickBooks
- Tax Experience
- Communication Skills
- Organizational Skills
- Microsoft Office
- Cash Handling
- Cash Register
- Supervising Experience
- Office Management
- Coaching and Mentoring
- Security
Certification
Driver's License
Assessments
- Medical receptionist skills, Proficient, 05/01/23
- Bookkeeping, Proficient, 08/01/21
- Sales skills, Proficient, 02/01/23
- Attention to detail, Proficient, 07/01/23
- Administrative assistant/receptionist, Proficient, 04/01/23
Timeline
Office Clerk
Sack N Save Grocery Store
05.2023 - 02.2024
Contact Tracer
Hawaii County, Civil Defense
08.2020 - 11.2020
Customer Service Representative/Billing Specialist
Dr. Robert Atebara, DDS
04.2019 - 04.2020
Transportation Security Officer (TSO)/Lead Transportation Security Officer (LTSO)
Department of Homeland Security - TSA
10.2008 - 09.2016
Tax Preparer
Liberty Tax Service
12.2005 - 04.2011
Clerical Assistant
Medical Management Associates, Inc
10.2005 - 10.2006
Office Administrative Assistant
Y. Hata & Co., Ltd
12.2003 - 07.2005
Accounts Payable Clerk & Office Store Clerk
Foodland Supermarket
01.2002 - 01.2003
Front Desk Clerk
Fairmont at Mauna Lani
01.2001 - 01.2002
Front Desk Clerk
Naniloa Resort
01.2000 - 01.2001
Ultimate Medical Academy
Associate's degree from Billing and Coding
Hawaii Community College
Postsecondary Education from Accounting/Hotel Management
Hawaii Community College
Postsecondary Education from Accounting/Hotel Management
Hilo High School
Diploma from General Studies
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