Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Kristan Mourer

Mount Vernon,IN

Summary

Driven and dependable, excelled in high-volume environments at Logan’s Roadhouse, enhancing customer satisfaction through exceptional service and expert knowledge of liquor, beer, and wine. Demonstrated strong multitasking and communication skills, significantly contributing to team success and fostering loyal clientele.

Overview

4
4
years of professional experience

Work History

Bartender

Logan’s Roadhouse
04.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Retail Sales Associate Cashier

Roadhouse Liquor
03.2020 - 04.2023
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Operated POS terminals and cash drawer balancing.
  • Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
  • Assisted customers by answering questions and fulfilling requests.
  • Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
  • Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
  • Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
  • Supported visual merchandising efforts by maintaining attractive displays and keeping the sales floor wellstocked.
  • Processed credit card and debit payments via Type systems, providing accurate charges and credits.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Worked collaboratively within a diverse team of associates reflecting varied backgrounds and experiences.
  • Assisted in training new employees on company policies, procedures, and point-of-sale systems for efficient onboarding.
  • Connected with customers to support positive transaction experiences and address service concerns.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Participated in storewide sales events, helping to drive revenue growth and achieve store objectives.
  • Participated in regular training sessions to stay current on new products and retail best practices.
  • Collaborated with team members to achieve sales targets and consistently exceeded performance goals.
  • Built rapport with customers through active listening skills, leading to strong relationships and return visits.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.

Education

Certificate - Legal Assistant

Purdue Global
West Lafayette, IN

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and Tolerance
  • Engaging personality
  • Customer service expertise
  • Organizational ability
  • Complex Problem-Solving
  • Handling Difficult Customers
  • Payment Processing
  • Hospitality service expertise
  • Professional Appearance
  • Basic accounting
  • Honest and Dependable
  • Teamwork and Professionalism
  • Fast Learner
  • Good Conversationalist
  • Professional Service Standards
  • Telephone Etiquette

Timeline

Bartender

Logan’s Roadhouse
04.2023 - Current

Retail Sales Associate Cashier

Roadhouse Liquor
03.2020 - 04.2023

Certificate - Legal Assistant

Purdue Global

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Kristan Mourer