Kristan Rowland
Lafayette,LA
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
8
8
years of professional experience
Work History
Life Insurance Agency Owner
Self-employeed
12.2019 - Current
- Developed comprehensive insurance policies tailored to client needs.
- Streamlined claims processing procedures to enhance efficiency and client satisfaction.
- Led marketing initiatives to expand agency visibility and attract new clients.
- Mentored junior agents on sales techniques and customer service best practices.
- Fostered strong relationships with clients, resulting in high retention rates and referrals.
- Conducted regular training sessions to ensure compliance with industry regulations and standards.
Operations Manager
Titan Factory Direct Homes
01.2019 - 12.2019
- Streamlined workflow processes to enhance operational efficiency and reduce downtime.
- Led cross-functional teams to implement strategic initiatives, driving improvements in productivity.
- Developed training programs for staff, fostering professional growth and skill development.
- Analyzed performance metrics to identify areas for process optimization and resource allocation.
- Coordinated logistics and inventory management, ensuring timely delivery of materials and services.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Operations Manager
Cajun Fitness
01.2018 - 11.2019
- Established standard operating procedures, improving compliance and reducing operational risks.
- Collaborated with senior leadership on budget planning, aligning resources with organizational goals.
- Implemented sustainability initiatives, reducing environmental impact.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
Bachelor of Science - Health Care Administration
Ashford University
San Diego, CA09-2018
Skills
- Policy evaluation
- Team skill enhancement
- Effective claims resolution
- Insurance underwriting proficiency
Timeline
Life Insurance Agency Owner
Self-employeed
12.2019 - Current
Operations Manager
Titan Factory Direct Homes
01.2019 - 12.2019
Operations Manager
Cajun Fitness
01.2018 - 11.2019
Bachelor of Science - Health Care Administration
Ashford University