Kristan Saville
Fort Worth,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Primary Tender
United Parcel Service, UPS
Haslet, TX
01.2021 - Current
- Performed routine equipment maintenance such as cleaning and lubricating machines and reported any broken machinery.
- Resolved problems, improved operations and provided exceptional service.
- Skilled at working independently and collaboratively in a team environment.
Carrier Technician
United States Postal Service, USPS
Fort Worth, TX
07.2015 - 01.2020
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
Face to Face Agent
Silver Leaf Inc.
Pantego, TX
10.2011 - 05.2015
- Maintained relationships with clients through consistent communication.
- Resolved caller issues quickly and thoroughly.
- Called prospective clients in market area to explain products offered and qualify leads.
Education
GED -
Fort Worth CAN Academy
Fort Worth, TX06.2009
Skills
- Equipment Maintenance
- Hazardous Materials
- Production Efficiency
- Maintain Equipment
- Safe Driving
- Visual Inspection
- Maintaining Quality Assurance Standards
- Safety Requirements
- Critical Thinking
- Complex Problem-Solving
- Customer Satisfaction
- Customer Needs Assessments
Timeline
Primary Tender
United Parcel Service, UPS
01.2021 - Current
Carrier Technician
United States Postal Service, USPS
07.2015 - 01.2020
Face to Face Agent
Silver Leaf Inc.
10.2011 - 05.2015
GED -
Fort Worth CAN Academy