Kristan Thompson
Manhattan,KS
Summary
Proven Front Desk Associate with a track record of enhancing guest satisfaction at Holiday Inn at the Campus through effective problem-solving and exceptional hospitality services. Skilled in managing credit card transactions and multi-line phone systems, I excel in high-pressure situations, ensuring professionalism and privacy. Demonstrated ability to improve customer retention by building positive relationships and providing dynamic service.
Overview
6
6
years of professional experience
Work History
Front Desk Associate
Holiday Inn at the Campus
04.2024 - Current
- Resolved guest issues effectively, ensuring a positive customer experience.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Maintained strict guest privacy standards by securely handling sensitive information such as payment details or personal data.
- Developed and maintained positive relationships with guests for satisfaction.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
Front Desk Associate
Fairfield Inn Marriott
04.2022 - 03.2024
- Resolved guest issues effectively, ensuring a positive customer experience.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Performed basic daily bookkeeping tasks.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Monitored staff performance and provided feedback and guidance.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Front Desk Associate
Super 8 By Wyndham
04.2021 - 04.2022
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Warehouse Associate
Footlocker Warehouse
02.2021 - 04.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Hostest
Texas Roadhouse
05.2018 - 02.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Manhattan High School
Manhattan, KS05.2019
Skills
- Problem-solving skills
- Credit card handling
- Drawer balancing
- Multi-Line Phone Systems
- Effective Planning
- Hospitality services
- Credit and cash payments
- Training and mentoring
- Inventory Oversight
- Nightly Audits
- Listening Skills
- Guest Relations
Timeline
Front Desk Associate
Holiday Inn at the Campus
04.2024 - Current
Front Desk Associate
Fairfield Inn Marriott
04.2022 - 03.2024
Front Desk Associate
Super 8 By Wyndham
04.2021 - 04.2022
Warehouse Associate
Footlocker Warehouse
02.2021 - 04.2021
Hostest
Texas Roadhouse
05.2018 - 02.2021
High School Diploma -
Manhattan High School
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