Kristal Wynn
Work Preference
Job Search Status:
Open to workDesired Job Title
ServiceNow AdministratorCMDB AnalystConfiguration Management AnalystServiceNow Platform AdministratorIT Asset Management AnalystWork Type
Full TimeLocation Preference
RemoteImportant To Me
Career advancementWork-life balanceHealthcare benefitsWork from home optionPaid time offCompany CulturePersonal development programsPaid sick leaveSummary
Operations and technology support professional with experience spanning property technology support, technical account management, and multi-site operations leadership. Currently supports Asset Living’s property technology environment by managing Freshservice tickets, troubleshooting HappyCo and PMS-related issues, coordinating vendor escalations, validating information, and documenting issues through resolution. Previously progressed through Asset Living operations leadership to Regional Property Manager before intentionally transitioning into technology support to build hands-on ITSM experience. Currently studying ITIL 4 Foundation and ServiceNow administration, with developing knowledge of incident and request management, change enablement, continual improvement, users, groups and roles, CMDB fundamentals, data quality, reporting, and dashboards. Known for accurate documentation, analytical problem-solving, follow-through, cross-functional coordination, and calm, customer-focused support.
Years of experience in Property Technology
Years of experience in Property Management
Work History
Property Technology Support
1 Year 2 Months- Manage FreshService support tickets from intake through investigation, documentation, escalation, follow-up, and closure for property technology issues.
- Support HappyCo user access and account setup, inspections/templates, work-order workflows, property configuration questions, and login/SSO-related issues.
- Troubleshoot and escalate integration issues between HappyCo and property management systems, including work-order status mismatches, duplicate units, synchronization problems, missing records, and data discrepancies.
- Gather screenshots, PMS details, system information, and other evidence before escalation; maintain clear internal notes and user-facing status updates throughout the ticket lifecycle.
- Coordinate with community teams, managers, IT resources, and vendor support partners to keep unresolved issues moving and ensure users understand next steps.
- Validate records and configuration details before requests are closed, helping reduce avoidable rework and support more accurate system data.
- Identify recurring support patterns and improve documentation, communication, and training resources for common issues.
Regional Property Manager
3 Years 8 Months- Promoted through Asset Living from Community Manager to Area Director and then Regional Property Manager based on operational performance and leadership.
- Oversaw a multi-family portfolio, including property performance, budgets, vendor relationships, compliance, audits, staffing, and client communication.
- Led cross-functional projects and process improvements, monitored KPIs, and implemented corrective actions when performance or compliance issues required attention.
- Implemented EliseAI to streamline leasing and renewal workflows, contributing to a 7% increase in occupancy across the portfolio.
- Reported operational issues to senior leadership with detailed documentation and coordinated follow-through across departments and external partners.
Associate Technical Account Manager
2 Years 6 Months• Managed relationships and utility billing support for 10 client accounts representing 53 properties.
• Reviewed account and service histories to identify trends, investigate billing exceptions, and coordinate resolution with internal departments and client teams.
• Escalated customer concerns and requirements to the appropriate support or management resources and maintained follow-up through resolution.
• Delivered client product support and training to improve system understanding, workflow consistency, and service delivery.
• Processed invoice adjustments and credits, reconciled discrepancies, and performed quality-control reviews to support billing accuracy and compliance.