Open To Work
Hi, I’m
Kristal Wynn
Regional Property Manager
Stone Mountain,GA
Summary
I bring 20+ years of property management experience with a strong track record of leading multi-site portfolios and delivering financial and operational results. I’ve advanced through the industry into regional management, where I focus on driving NOI, optimizing occupancy, and building high-performing teams. My approach combines strategic oversight with hands-on execution to consistently improve asset performance.
Overview
11
years of professional experience
Work History
Asset LivingAtlanta, GA
Regional Property Manager
10.2021 - Current
Job overview
- Oversaw daily operations of multiple properties, ensuring compliance with company policies and regulations.
- Developed and implemented strategic initiatives to enhance tenant satisfaction and retention rates.
- Managed budgets, controlled expenses, and optimized resource allocation across regional properties.
- Trained and mentored property management staff, fostering professional growth and collaboration.
- Conducted regular property inspections to identify maintenance needs and ensure high standards of presentation.
- Built strong relationships with vendors and contractors to negotiate favorable terms for services rendered.
- Increased tenant satisfaction by addressing concerns promptly and maintaining open lines of communication through regular meetings and newsletters.
- Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
- Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
- Managed lease renewals strategically to minimize turnover risks while balancing rent increases with market conditions for optimal revenue generation.
- Reduced maintenance costs by establishing preventive maintenance programs and vendor contract negotiations.
- Assisted in due diligence processes during new acquisitions, providing detailed assessments of potential investments'' operational strengths or weaknesses based on regional expertise.
- Enhanced property occupancy rates by implementing strategic marketing plans and conducting regular market analyses.
- Ensured timely rent collection and minimized delinquencies with effective communication and follow-up procedures.
- Handled terminations, performance evaluations and staff coaching to maintain top property operations.
- Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
- Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
- Negotiated vendor contracts and presented to owners for approval.
- Maximized rental income while minimizing expenses through effective planning and control.
Yardi SystemsAtlantal, GA
Associate Technical Account Manager
01.2022 - 09.2024
Job overview
- Managed utility billing operations for 10 client accounts across 53 properties, ensuring accuracy and timely processing.
- Performed detailed account analysis and reconciliations to enhance billing accuracy and maintain financial integrity.
- Collaborated with cross-functional teams to resolve billing discrepancies and improve operational efficiency.
- Built strong client relationships through proactive communication and timely issue resolution, increasing satisfaction.
- Delivered client training to improve system utilization and streamline operational workflows
Processed invoice adjustments and credits while ensuring compliance with billing standards and policies. - Analyzed trends and implemented process improvements to enhance service delivery and client experience.
LCORAtlanta, GA
Community Manager
10.2017 - 11.2021
Job overview
- Managed a 410-unit community, maintaining high occupancy and minimizing delinquency rates
Increased rental revenue through strategic renewal initiatives, achieving consistent 8–10% growth. - Oversaw monthly financial operations, accurately processing $240K+ in invoices and expenses.
- Negotiated vendor contracts and evaluated service providers, reducing operating expenses by 2.5%
Supervised leasing and maintenance teams of 9, improving workflow efficiency and productivity. - Directed capital improvement projects and unit renovations averaging $15K per unit.
- Ensured compliance with legal and regulatory standards, including eviction procedures.
- Trained and mentored staff on property management best practices, strengthening team performance.
- Planned and executed community engagement events to enhance resident satisfaction and retention
AudubonAtlanta, GA
Community Manager Audubon
08.2015 - 09.2017
Job overview
- Led a team of 10 staff members in managing a 526-unit community, ensuring high service standards and operational efficiency.
- Promoted from Assistant Manager to Property Manager within 9 months, reflecting strong performance and leadership capability
Increased occupancy to 98%, maximizing revenue and improving overall asset performance. - Oversaw budgeting, financial reporting, and leasing strategies to drive operational and financial success.
- Analyzed financial data to implement cost control measures and revenue optimization strategies, improving profitability.
- Managed full-cycle financial operations, including accounts payable/receivable, payroll, and monthly reporting.
- Organized community events and initiatives to strengthen resident and team engagement
Developed and executed resident engagement strategies to improve satisfaction and retention
Education
DeVry UniversityDecatur, GA
BBA from Project Management
06.2023
Skills
- Microsoft Word/ Excel
- Onesite
- Entrata
- RealPage/ MRI Property Management
- LRO
- YardiVoyager
- Yardi-Payscan
- Knock CRM
- CoreLogic
- RentCafe
- RentManager
- Fair housing laws
- ADP
- Technical Guidance
- Administration and Reporting
- Income and Expense Management
- Accounts Payable and Receivable
Additional Information
- AWARDS , LCOR Incorporated- 2020 Rising Star Award Demonstrated outstanding advancement in the multi-family industry
Languages
Spanish
Native or Bilingual