Kristara Brown
ROCHESTER,NY
Summary
Detail-oriented and methodical Billing Specialist offering three years of experience in accounting roles, and an additional five years experience supporting billing functions while in other roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance. Self-motivated and organized, with an affinity for working independently under minimal supervision in a remote work environment. Proficient with the Microsoft Office suite, specializing in Excel and Word. A quick learner with excellent written and verbal communication skills, and the ability to easily adapt to new systems and processes.
Overview
12
12
years of professional experience
Work History
Senior Billing Specialist
Transcat Incorporated
01.2022 - Current
- Collaborated with sales and finance teams to ensure accurate billing information and timely invoicing for clients.
- Supported Client satisfaction by facilitating interdepartmental cooperation and working with sales teams to provide the best possible service.
- Assisted in the development and implementation of billing policies, ensuring compliance with industry standards and regulations.
- Enhanced customer satisfaction by addressing billing inquiries professionally and providing effective solutions.
- Demonstrated strong attention to detail by identifying and correcting minor errors before they escalated into major issues, contributing to overall accuracy in billing processes.
- Mentored new billing specialists, sharing best practices and fostering a collaborative work environment.
- Developed customized reports for management, providing valuable insights into billing trends and areas for improvement.
- Manually entered approximately 600 invoices per month for customers with special processes, verifying accuracy and prompt delivery.
- Conducted thorough audits of client accounts to identify discrepancies, enabling prompt resolution of any issues.
- Managed around 50 large accounts with invoice submissions through various different customer portals, learning new processes as needed.
- Improved cash flow for the company by promptly resolving outstanding invoices and accounts receivable issues.
- Worked with multiple departments to check proper billing information.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Reconciled accounts receivable to general ledger.
- Set up and maintained new accounts, ensuring all information was correct.
- Observed the usage and spend limit of blanket POs to limit overcharges and delayed payments for approximately 50 large accounts.
- Monitored all orders coming in through the company website, verifying that the orders were placed on the correct account and minimizing instances of fraud.
Special Projects Coordinator
Paradigm Environmental Services
04.2021 - 01.2022
- Adhered to strict deadlines and specific client needs regarding time sensitive projects in the environmental field.
- Navigated a complex LIMS system to enter data and generate reports and invoices.
- Assisted billing specialist with invoice generation.
- Maintained open communication by presenting regular updates on project status to customers and managers.
- Demonstrated proficiency in Microsoft Office Suite, specializing in Excel.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Edited projects for grammar and spelling errors resulting in error-free reports.
- Established deadlines and ensured all due dates were met with minimal supervision.
- Reported regularly to managers on project progress and technical problems.
- Upheld energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Responded to customer concerns and questions on daily basis.
- Bolstered close working relationships with team members and subcontractors to ensure smooth reporting processes.
Asbestos Project Coordinator
Paradigm Environmental Services
10.2019 - 04.2020
- Built long term relationships with clients and ensured that the needs and scope of projects were met.
- Optimized systems that were already in place and trimmed down bloated processes.
- Ensured that all reports were error free and accurate.
- Managed scheduling tasks and monitored self progress as well as team progress.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Maintained open communication by presenting regular updates on project status to customers.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Reported regularly to managers on project status.
- Counseled departmental leaders to determine issues and deliver solutions to individualized problems and concerns.
- Supervised multiple projects from project start through delivery by prioritizing needs.
- Assisted with data entry tasks and quality assurance of self entered data as well as data entered by other team members.
Technical Writer/Document Control Manager
Lozier Environmental Consulting, Inc.
05.2018 - 10.2019
- Interpreted field notes and extrapolated data to compile accurate and detailed Pre-Demolition and Pre-Renovation asbestos survey reports.
- Utilized exceptional writing, editing and proofreading skills to produce error-free reports.
- Served as assistant to the Director of Operations and assisted them with day to day tasks.
- Assisted Project Designer with development of site specific variances and asbestos design and specifications.
- Made certain that client requests are handled in a timely and professional manor.
- Provided field employees with tools and information necessary for them to do their jobs effectively and efficiently.
- Compiled sampling requests from clients and take detailed notes to provide inspectors.
- Demonstrated extensive knowledge of Microsoft Office Suite. Particularly in Microsoft Word and Excel.
- Composed detailed 2D drawings utilizing TurboCAD software.
- Served as Document Control Manager and report generator for all asbestos abatement air monitoring projects.
Administrative Assistant
Lozier Environmental Consulting, Inc.
12.2014 - 05.2018
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting clients.
- Generated upwards of 15 reports per day and ensured accuracy of Information.
- Assisted other departments with day to day tasks such as preparing air samples, logging in water samples, typing air reports, generating mailing labels, etc.
- Acted as the face of the company by serving as the first point of contact upon client arrival.
- Ascertained the needs of clients both over the phone and in person, and directed them accordingly.
- Performed routine file keeping duties such as scanning, copying, faxing, and filing.
- Instructed clients on proper sampling procedures.
- Monitored and fielded email correspondence through the companies' main business email address.
- Demonstrated extensive knowledge of the Microsoft Office Suite.
- Processed credit card payments upon sample drop off.
Pet Care Specialist
Petsmart
06.2013 - 10.2014
- Answered telephones and booked reservations. Prepared paperwork for animals checking in.
- Supervised and directed the play of animals in Day Camp.
- Fed and watered animals according to schedules and feeding instructions.
- Examined and observed guests to detect signs of illness, disease, or injury.
- Performed facility laundry and cleaned, organized, maintained, and disinfected animal quarters, and equipment, such as dishes and toys.
- Demonstrated knowledge of the facility and its operations, by answering questions over the phone or in person.
Wine Associate
Casa Larga Vineyards
09.2012 - 09.2014
- Answered phones and directed calls to the appropriate department.
- Greeted customers and ascertained the individual's needs.
- Described merchandise and explained use, operation, and care of merchandise to customers.
- Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.
- Computed sales prices, total purchases and received and processed cash or credit payments.
- Answered questions regarding the store and its merchandise.
- Made sure that the environment felt warm and welcoming to all guests.
- Kept track of inventory and supplies and restocked as needed.
Education
Some College (No Degree) - Nursing
Monroe Community College
Rochester, NYSome College (No Degree) - Ceramic Art/Biology
Alfred University
Alfred, NYHigh School Diploma -
Indian River High School
Philadelphia, NY06.2008
Skills
- Accounting Software applications
- MS Office proficiency
- Invoice and payment processing
- Editing
- Invoice generation
- Billing systems and software
- In-depth financial analysis
- Data management and organization
Timeline
Senior Billing Specialist
Transcat Incorporated
01.2022 - Current
Special Projects Coordinator
Paradigm Environmental Services
04.2021 - 01.2022
Asbestos Project Coordinator
Paradigm Environmental Services
10.2019 - 04.2020
Technical Writer/Document Control Manager
Lozier Environmental Consulting, Inc.
05.2018 - 10.2019
Administrative Assistant
Lozier Environmental Consulting, Inc.
12.2014 - 05.2018
Pet Care Specialist
Petsmart
06.2013 - 10.2014
Wine Associate
Casa Larga Vineyards
09.2012 - 09.2014
Some College (No Degree) - Nursing
Monroe Community College
Some College (No Degree) - Ceramic Art/Biology
Alfred University
High School Diploma -
Indian River High School
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