Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KRISTDAYANNE PEREZ

Orlando,Florida

Summary

Experienced sales and customer service professional with over 10 years of proven success. Highly motivated and results-oriented, excelling in building and maintaining client relationships. Seeking a transition into management, where leadership skills can be utilized to drive team performance and exceed organizational objectives.

Overview

10
10
years of professional experience

Work History

AT&T New Device

Asurion
09.2022 - Current
  • My primary responsibility is to deliver cellular devices to customers. In addition to this, I focus on upselling solutions to enhance their overall experience. I also take the time to address and resolve any concerns or issues that customers may have, using the six keys of selling behavior: building rapport, understanding and matching customer needs, presenting tailored solutions, handling objections, closing the sale, and following up for customer satisfaction.
  • I played a pivotal role as a member of the pilot team for the development and implementation of the new system and app that now successfully operates in this market. This achievement has paved the way for its integration into the rest of the company's markets.

Field Service Expert

Enjoy Inc
04.2022 - 09.2022
  • As a field sales representative, my main responsibility was to deliver cellular devices to customers in the central Florida area.
  • I prioritized providing excellent customer service, making the delivery process smooth and efficient for each customer.


  • In addition to delivering devices, I also focused on upselling solutions to enhance the customers' experience. I would actively engage with customers to understand their needs and recommend suitable accessories or service plans that would complement their new device. By effectively communicating the benefits of these solutions, I was able to increase sales and improve customer satisfaction.


  • Resolving customers' concerns was another crucial part of my role. I applied the 6 keys selling behavior, which involves understanding the customer's perspective, active listening, empathy, being responsive, following up, and timely issue resolution. Whenever customers expressed concerns or faced any issues with their devices, I would patiently listen to them, empathize with their situation, and promptly find solutions to address their concerns. This approach helped me build strong relationships with customers and ensure their continued loyalty.

Luxury villas Specialist

Top Villas
08.2021 - 04.2022
  • My role as a luxury villas specialist and travel advisor in the high-end market was to curate unforgettable experiences for our clients, ensuring that their stay in a luxury villa surpassed their wildest dreams and created lifelong memories.
  • I meticulously researched and curated a collection of exclusive villas located in prestigious destinations around the world. My main responsibility was to understand and anticipate the specific needs and preferences of our affluent clients, ensuring that every detail of their luxury villa experience exceeded their expectations.
  • Throughout the booking process and during their stay, I maintained a close relationship with the client, providing constant support and going above and beyond to fulfill any additional requests or unforeseen needs that arose. I served as their trusted advisor, offering expert advice and insider knowledge on the destination, local attractions, and hidden gems that would enhance their luxury villa experience.

Sales representative/ Assistant Manager

Primetech 360 AT&T
06.2020 - 07.2021
  • Engage and assist customers by providing detailed information about our products and services. I would actively approach customers, listen to their needs, and recommend suitable products while highlighting their key features and benefits. Additionally, I would handle all aspects of the sales process, from demonstrating product functionalities to processing payment transactions and ensuring customer satisfaction.
  • Oversee daily operations by delegating tasks to the sales team and monitoring their performance. I would provide guidance and support to the staff, ensuring that they had the resources and knowledge needed to excel in their roles. Moreover, I would address any customer complaints or issues that arose, taking prompt action to resolve them and maintain a positive shopping experience. In addition, I would assist in inventory management, including receiving and restocking products, as well as conducting regular stock audits to ensure accurate records and minimize loss.


  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Day Line Sales Representative

Westgate Resort
01.2020 - 07.2020
  • As a timeshare sales representative, my first duty was to utilize sales techniques that targeted the physical appearance of the customer. This involved assessing the customer's body language, tone of voice, and overall demeanor to tailor my approach and presentation accordingly.
  • As a timeshare sales representative, my top duties included applying the six key selling behaviors to effectively engage with potential buyers. This involved actively listening to their needs and preferences, building rapport by establishing trust and credibility, demonstrating the unique features and benefits of the timeshare product, addressing any concerns or objections, utilizing persuasive techniques to close sales, and providing exceptional customer service throughout the entire process. These key selling behaviors helped me successfully connect with customers, showcase the value of the timeshare, and ultimately drive sales.
  • Negotiate and close sales, ensuring that all necessary paperwork and contracts were completed accurately. Furthermore, I was responsible for maintaining relationships with existing timeshare owners and assisting them with any inquiries or concerns they had about their property.

Installation and Repairs Supervisor

Palace Interior
04.2019 - 01.2020
  • As an installation and repair supervisor, my main duty was to oversee a team of 10 professional installers.
  • I was responsible for assigning tasks, ensuring productivity, and providing guidance and support as needed.
  • I closely monitored the progress of each installation project to ensure quality work and adherence to safety protocols. Additionally, I schedule regular training sessions to enhance the skills of the installers and keep them updated with the latest industry standards.
  • In terms of repair work, I acted as the point of contact for customers who reported issues or requested service. My role involved assessing the problem, scheduling repairs, and coordinating with the appropriate technicians. I consistently strived to ensure quick response times and efficient solutions to enhance customer satisfaction.
  • One key aspect of my role was maintaining a high customer satisfaction rate, which stood at an impressive 92.3%. To achieve this, I prioritized effective communication with customers to understand their needs and address any concerns promptly. I
  • took proactive measures to resolve issues and provided regular updates on the progress of installations or repairs.
  • Additionally, I maintained a positive and professional attitude, fostering good relationships with both customers and my team of installers.

Waitress/ Assistant manager

Los Verdes corp
05.2017 - 04.2019
  • As a waitress, I took on a variety of responsibilities to ensure exceptional customer service. I greeted and seated patrons, took their orders, and promptly delivered their food and beverages. I also made recommendations from the menu and provided excellent knowledge about our dishes. Additionally, I handled cash transactions efficiently and maintained a clean and organized work area.
  • while in my role as a restaurant assistant manager, I demonstrated strong leadership and management skills. I supervised and trained the waitstaff, ensuring they provided outstanding service and maintained a positive work environment. I also handled scheduling, inventory management, and ensured compliance with health and safety regulations. Furthermore, I resolved customer complaints and maintained excellent relationships with both the front and back of house staff.
  • My experience in these positions gave me the opportunity to develop excellent time management and organizational skills. I was able to efficiently prioritize tasks and handle stressful situations with ease. Furthermore, I honed my communication skills, both with customers and my fellow team members. My ability to effectively lead a team and provide exceptional customer service are invaluable assets that I bring to any managerial position.

Attorney Assistant and Team Leader

Sulbaran & Asociados
08.2014 - 01.2016
  • As an attorney assistant in a management position, my duties involved supporting the attorney and overseeing various administrative tasks within the office.
  • I was responsible for assisting with case management, which included organizing client files, drafting legal documents, and maintaining court deadlines.
  • Additionally, I scheduled client meetings, court appearances, and depositions, ensuring that all parties were notified in a timely manner.
  • I also communicated with clients, opposing counsel, and court personnel to gather and exchange information as required.
  • As a team leader, I supervised a team of legal assistants, provided guidance and training, and ensured that all assigned tasks were completed accurately and on time. Furthermore, I assisted in developing and implementing office policies and procedures, maintaining confidentiality, and upholding ethical standards.

Customer Service Representative

Mercadolibre de Venezuela
06.2013 - 08.2014
  • This position was specifically created to adhere to Venezuelan regulations, rather than being solely dedicated to customer service requirements, and reporting to the Chief of Operation in the Venezuelan market.
  • I had the opportunity to establish this position from scratch, developing new manuals and techniques specifically aimed at providing successful assistance to platform customers in resolving their legal or customer services matters.
  • My responsibilities included liaising with various departments within the company to ensure comprehensive case resolution within 90 days for all cases submitted to me via mail, phone, or in person. Additionally, I communicated with authorities when required to obtain final resolutions.
  • On average, I would handle between 75 to 250 cases per month.

Education

J.D. - Law

Jose Maria Vargas University
Caracas, Venezuela
12.2016

Skills

  • Account Management
  • Sales Operation
  • Crew Management
  • Customer Service
  • Strategic Planning
  • Client Relations
  • Records Management
  • Data analysis
  • Relationship building
  • Problem-solving skills
  • Active listening

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

AT&T New Device

Asurion
09.2022 - Current

Field Service Expert

Enjoy Inc
04.2022 - 09.2022

Luxury villas Specialist

Top Villas
08.2021 - 04.2022

Sales representative/ Assistant Manager

Primetech 360 AT&T
06.2020 - 07.2021

Day Line Sales Representative

Westgate Resort
01.2020 - 07.2020

Installation and Repairs Supervisor

Palace Interior
04.2019 - 01.2020

Waitress/ Assistant manager

Los Verdes corp
05.2017 - 04.2019

Attorney Assistant and Team Leader

Sulbaran & Asociados
08.2014 - 01.2016

Customer Service Representative

Mercadolibre de Venezuela
06.2013 - 08.2014

J.D. - Law

Jose Maria Vargas University

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KRISTDAYANNE PEREZ